Position Summary:

Franklin University, a private, independent, accredited, not-for-profit University located in Columbus, Ohio invites applicants for its Student Affairs Operations Assistant position. The Student Affairs Operations Assistant role includes primary responsibility for general administrative duties for the Institution by supporting the Call and Welcome Center. This position is responsible for educating students in person and over the phone on institutional policies, provides administrative support, and engages in a variety of critical project-based tasks. The position also entails partnering with other internal departments including: Office of International Students and Programs, Student Financial Services, Accounting, and Registrar.

The Student Affairs Operations Assistant is responsible for answering incoming calls, providing exceptional customer service by triaging calls, chats, and walk ins, reviewing student information and requirements, scheduling appointments, processing payments, utilizing different databases, assisting with special projects and outreach initiatives.

This role will work an onsite hybrid schedule.

Duties and Responsibilities:

• Work in a team environment to assist current and potential students, faculty, and staff by providing knowledgeable information regarding departments across the university
• Interpret and apply university policies and procedures to assist students
• Collaborate on cross-functional projects with other Franklin departments
• Effectively utilize the University’s technology tools, including CRM (Constituent Relationship Management System), Colleague (Student Information System), TalkDesk, O’lark (chatbot) and various Microsoft tools
• Schedule student appointments
• Assist with special projects, outreach initiatives, and other duties as assigned

Minimum Requirements/Qualifications:

• Excellent oral and written communication skills
• Commitment to provide exceptional customer service
• Self-sufficiency in a fast-paced and ever-changing team environment
• Attention to detail
• Strong comfort with technology
• Willingness to be flexible to accommodate the needs of the University.

Preferred Skills and Characteristics:

• Actively pursuing a degree
• Ellucian Colleague experience a plus

Additional Notes:

Monday - Thursday 9am-6pm, Friday 8am-5pm (40-hour week)

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.