Learning Center Media Coordinator
About JumpStart Inc.
JumpStart is a non-profit venture development organization whose mission is to unlock the full potential of entrepreneurship to transform entire communities. Our vision is to collaborate with partners to generate dramatically improved and inclusive economic outcomes by supporting diverse entrepreneurs, optimizing entrepreneurial ecosystems, and accelerating innovation.
The key to JumpStart's success is its ability to leverage the skills, experience, and creativity of its inspired team to transform entrepreneurial aspirations into actions with measurable impact. JumpStart associates take great pride in making JumpStart a highly demanding yet incredibly fun place to work.
The Learning Center Media Coordinator is a full-time position reporting to the Learning Centers and Outreach Curriculum Manager. This role will play a key role on a team responsible for implementing and running a 4-year community initiative focused building digital inclusivity and social mobility for under-resourced communities in Cleveland through state-of-the-art Community Innovation Learning Centers for residents from kindergarten age through Adults. This partnership is focused on creating and delivering technology-centered programming focused on four key areas: Digital Literacy, Workforce Readiness, STEM Principles, and 5G Entrepreneurship.
As a member of the team, the Learning Center Media Coordinator is responsible for oversight for the daily operation of one of the two JumpStart learning centers. Oversight of the daily operation includes opening and closing of the center each day, maintaining a clean, safe, inviting, and friendly environment, assisting participants with understanding the different technology and programming available. The Learning Center Media Coordinator will also be expected to engage with participants, answer questions and be capable of providing literacy training.
The planning, coordination and implementation of programming across the four areas will be led by the Manager. The Learning Center Media Coordinator will aid in the ongoing development of programming by continuously seeking visitor and participant feedback and reviewing this with the team. The Learning Center Media Coordinator will have access to Center resources as well as members of the JumpStart IT team, but it is expected that the Learning Center Media Coordinator is able to troubleshoot some hardware and software issues prior to escalating them to IT support. It is important for this role to be filled by someone who has the drive to serve their community with exposure and access to leading edge technology and training, a deep curiosity to continue learning themselves, problem solving skills and a keen interest in technology personally.
Essential Job Functions
(40%) – Training and Programming Support
- Eliminates out-dated, inappropriate and unsuitable materials and technology.
- Assist participants with questions as they are utilizing the facility’s laptops and computers and where capable help them experiment and create using the lab equipment or the AR/VR learning modules.
- Supports the selection of materials and technology for various student/staff interests, learning styles and reading styles.
- Maintain a calendar of programs, activities, and events for the program that maintains media that will compliment and supplement centers curriculum.
- Much of the training may live on a learning management system (LMS), the Learning Center Media Coordinator is expected to be able to help an individual navigate a LMS platform and if the platform allows monitor on the backend.
- The Learning Center Media Coordinator will review each week’s programming schedule and send out confirmations to the facilitators confirming the training is still set as planned and the room set up/technology needs in advance of the class.
- If a class changes, the Learning Center Media Coordinator will notify the Manager about the change to ensure expectations are managed and the digital calendar is updated to reflect the change.
- The Learning Center Media Coordinator will send text and email reminders to participants to ensure turnout for classes is maintained at the set goal for the time period.
- The Learning Center Media Coordinator will work with the class facilitator and/or branch manager to ensure all class participants register as they arrive and complete a post survey prior to exiting.
- Collaborates with and trains volunteers and interns to provide instructional support and resources in enhancing literacy skills
(35%) – Customer Service, Community and Client Engagement
- Ensure exceptional customer service to all patrons and center visitors.
- Assists staff to ensure resources are being utilized to the fullest extent possible through meaningful integration into the adopted curriculum.
- While onsite, be available to all patrons, including staff, center visitors, and those calling by phone or reaching out via email to answer questions and/or provide instruction on how to get additional support if outside the Learning Center Media Coordinator scope of responsibility.
- Supervises, directs, and trains center student helpers and volunteers.
- Assist with preparing marketing communication materials or the generation of new ideas to engage previous center visitors and/or reach new.
- Work with clients to ensure they are registered in the metric collection system and help participants understand the way in which their data will be leveraged to help them on their individual learning journey.
- Coordinate with the branch manager to ensure feedback about positive or negative experiences received are shared in a timely manner wherein issues can be addressed and elevated if needed.
- Provide hosted tours of the centers whether impromptu requests by visitors or those coordinated in partnership with the Manager and/or the Learning Center team.
- Provide exceptional customer service and guidance to community-based organizations/individuals interested in bringing programming or groups to the center.
(20%) – Center Operation and Maintenance
- The Learning Center Media Coordinator will be responsible for ensuring the center is opened and closed in accordance with the branch hours and the programming schedule. This includes, but is not limited to:Ensuring all equipment is powered up and down at the open and close of the day, checking to make sure everything is in working order. Troubleshooting all issues prior to notifying IT support, unless otherwise stated in the technology protocols for the center. Checking the security cameras and system to ensure they are functioning properly and inspecting anti-theft devices for damage. Updating the welcome sign with the day or week’s programming Setting up the lab and classroom in accordance with the planned programming throughout the day Inventory management is critical part of maintaining a fully functioning lab and classroom. The Learning Center Media Coordinator will be responsible for ensuring inventory is managed consistently. Responsible for tracking volunteer and intern attendance and performance. Additional needs or feedback relative to interns or volunteers needs to be provided to the Manager by the Learning Center Media Coordinator.
(5%) – Policies and Procedures
- Work with the Learning Center team and Center staff to identify all the procedures which need to be developed according to the responsibilities of this role.
- Assist with the documentation of the agreed-up procedures and ensure they have been reviewed by the appropriate parties.
- Work with the Manager and Chief Culture Officer to identify needed policies or updates to JumpStart’s current policies.
- Ensure all volunteers and interns are aware of policies which apply to them and train them on any applicable procedures.
Additional Duties and Responsibilities
- Adhere to Center and JumpStart attendance, time tracking and work schedule policies.
- Follow Center and JumpStart rules, procedures and policies, and performance and behavior expectations. .
- Prepare and submit any expenses or reports as required and in accordance with JumpStart’s expense policy.
- Support other programs and activities of the Center if they are part of the learning center’s programming.
- Perform other duties as assigned.
- This position will have no direct reports but will be responsible for supervising volunteers and or interns as needed.
Physical Demands/Working Conditions
- Normal office demands. Travel, up to 10%.
- Normal professional office environment
- Not eligible for remote work agreement
- Willingness to live and work in Cleveland.
Education, Training and/or Experience
- High School Diploma is required.
- Knowledge of training students and/or adults
- · 3 years’ customer service experience, preferably in an diverse environment.
- Experience with Hardware, Storage, and Inventory Management.
- Working knowledge of Learning Management Software platforms and knowledge about current trends in education.
Knowledge, Skills, Abilities and Personal Characteristics
- Proficiency with Microsoft Office Suite.
- Technologically savvy, able to quickly learn new tools.
- Demonstrated skills and behaviors to be courteous and respectful, a great listener, self-starter, critical thinker, accountable, collaborative, positive thinking, calm, and supportive.
- Promotes ethical and efficient information seeking behaviors
- Strong analytical & problem-solving skills.
- Project management skills preferred.
- Able to work independently and take initiative.
- Excellent written and verbal communication skills.
- Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors.
- Exhibits a range of effective research techniques for various formats for diverse purposes
- Ability to organize, catalogue, display, distribute and produce instructional materials.
- Ability to select and provide access to a wide variety of materials and technology which meet the needs of various learning situations.
- Ability to provide an environment conducive to quick accessibility, good study habits, and development of proficient media users.
Certifications, Licenses, Registrations
- None specifically required.
JumpStart’s Core Values and Key Cultural Behaviors
- Accountability: Act to deliver on commitments and generate results, and if expectations aren’t clear, ask
- Entrepreneurial: Embrace opportunity, continuous improvement, and change, and contribute to the solution as we evolve
- Equity: Committed to corrective action regarding historically underserved and underrepresented populations through entrepreneurship and innovation
- Energy: Address our work with focus, grit and enthusiasm
- Collaboration: Collaborate with others to play our most helpful role(s) and to increase effectiveness
- Humility: Balance self-assurance with listening to understand, having an open mind, and demonstrating patience
JumpStart’s Definitions for Diversity, Inclusion, and Equity
- Diversity: A measure of psychological, demographic, physical, and social differences occurring among any and all individuals in a specific group; including but not limited to racial identity, ethnicity, nationality, religion, socioeconomic status, education, marital status, language, age, gender identification, sexual orientation, culture, developmental ability, and learning styles.
- Inclusion: The act of promoting and maintaining an environment in which diverse groups of individuals are welcomed, respected, supported, valued, and empowered. An environment prioritizing differences and offers respect and acceptance in the words/actions/thoughts of all people.
- Equity: An acknowledgment and understanding there are historically underserved and underrepresented populations, and corrective action regarding these unbalanced conditions is needed to eliminate barriers and guarantee equality in the provision of fair treatment, access opportunity, and advancement in the provision of effective opportunities to all groups.
- Emphasis Statement: Historically, African Americans, Latinx people, and women have been economically disenfranchised and disconnected from innovation and entrepreneurship. For these reasons, we place an emphasis on these populations as we work to diversify our culture and be inclusive in our daily interactions and decisions.
JumpStart’s Operating Style: JumpStart team members are expected to be:
- Honest: We speak the truth, plainly and simply, kindly and considerately. We will challenge you as we seek to accomplish great things. And we hope you will do the same with us.
- Responsive: We respond rapidly to your inquiries and actively communicate so we are all on the same page.
- Resourceful: We will be creative and efficient in helping you to access relationships, contacts and other resources to help you succeed.
- Insightful: We will provide the knowledge and insight about entrepreneurship and innovation you aren’t able to easily get from others
This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of JumpStart. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.