Learning & Development Manager



Sales & Business Development
Boston, MA, USA · Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Wednesday, June 5, 2024

Learning & Development Manager

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location and Flexibility

Our Learning & Development Manager is an integral part of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity out of one of our offices in Charlottesville (VA), Durham (NC), Boston (MA), or Columbus (OH).

The Opportunity

As a Learning & Development Manager at WillowTree you will design, develop, deliver, and manage L&D programs and offerings for all internal audiences using best practices and L&D expertise. You will evaluate the effectiveness of L&D programs and continuously improve content and delivery methods. The role will be supported by and will partner closely with the Senior Director, Learning & Organizational Development, to design, develop, implement, and manage learning offerings & programs that are aligned with the strategy for our global teams, amplify existing initiatives and programs and help us think about what is right for tomorrow as WillowTree scales.

The role’s scope is global, to support the L&D programs in all current and future locations for WillowTree, a TELUS International Company.


  • Lead the learning design process for L&D courses
  • Develop and deliver e-learning courses and instructor-led training
  • Assess learning needs and identify knowledge gaps
  • Design curricula outlines and learning outcomes
  • Determine appropriate learning delivery modes
  • Collaborate with the team on learning program design and development within the LMS
  • Manage learning programs from beginning to end
  • Connect with stakeholders to assess learning needs and develop impactful programs
  • Manage external vendors for learning content delivery
  • Implement learning evaluation metrics and processes
  • Conduct in-person and virtual learning delivery
  • Serve as a subject matter expert for learning experience design and development
  • Communicate effectively with stakeholders at all levels
  • Prioritize learning priorities based on business objectives
  • Ensure high quality and timely delivery of learning solutions
  • Maintain in-office attendance based on role expectations


  • Learning curriculum design and development
  • Needs assessment and evaluation
  • E-learning course development using various tools
  • Instructor-led and virtual instructor-led training design and delivery
  • Knowledge gap identification and consultation with clients
  • Designing engaging and accessible learning experiences
  • Curriculum outline creation and learning outcome definition
  • Selection of suitable learning delivery modes
  • Standardizing learning design processes and templates
  • Proficiency in or experience with Articulate Storyline 360, Rise 360, Canva, Adobe Creative Suite, Zoom, Slack, Google Suite, Confluence, Jira, Micro-learning tools, SCORM, and Instructional Design
  • Project management skills

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.