Talent Acquisition Strategist



People & HR
Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Friday, June 7, 2024

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

Our Talent Acquisition Strategist is an integral part of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity out of one of our offices in Charlottesville (VA), Durham (NC), or Columbus (OH).

The Opportunity

As a Talent Acquisition Strategist, you’ll support our business as both a recruiter and a trusted advisor, working with hiring managers to understand our business needs, refine interview processes, and create and execute creative hiring strategies


  • Manager the full recruitment life cycle, from sourcing candidates to gathering feedback from new hires to continuously improve our hiring process
  • Collaborate with senior leadership, hiring managers, and interview teams to build inclusive and motivated teams
  • Coach and mentor other Talent Team members to enhance their recruiting skills
  • Develop innovative strategies to scale the hiring practice across multiple locations
  • Maintain relationships with top talent, ensuring access to diverse talent pools for current and future positions
  • Facilitate interviews to assess candidate’s skills, experience, and cultural fit with the company
  • Conduct market research to create job descriptions, advise on compensation, and understand the competitive landscape.
  • Adapt, and pitch our EVP to match the business evolution, negotiate complex situations, and maintain high offer acceptance rates
  • Provide timely communication with candidates and hiring managers about the recruitment process
  • Partner with hiring teams on interview best practices to ensure an inclusive interview process that builds diverse and equitable teams
  • Use data to evaluate pipeline health and implement strategies to improve recruiting outcomes


  • Over 6 years of experience recruiting for roles in engineering, technology, design, digital products, data, AI/ML, and commercial, including executive and leadership positions
  • Proven experience sourcing and engaging passive candidates, at all levels, in competitive industries
  • General understanding and application of Employment Law
  • Skilled in managing a high volume of candidates and diverse requisitions
  • Dedicated to sourcing underrepresented talent and ensuring an inclusive hiring process
  • Strong ability to establish consultative relationships and build trust with candidates and hiring managers
  • Capable of flexibly adapting recruiting strategies and processes to evolving business requirements and headcount plans
  • Proficient in juggling multiple priorities, roles, and hiring manager relationships without compromising quality
  • Adept at navigating ambiguity and building consensus across multiple teams
  • Creative in developing solutions to meet strategic business needs

Bonus Points

  • Experience working at a growing global company
  • Experience hiring management consultants
  • In-house recruiting experience, preferably within the tech or design industry
  • Understanding of recruiting metrics and how to utilize data to influence hiring decisions and improve processes
  • Experience with our current tech stack: Greenhouse, Gem, LinkedIn Recruiter, ModernLoop

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.