At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Title: Implementation & Activation Analyst

Location: Cleveland (Onsite – 4 days in office)

Department: Activation & Implementation

Reports To: Director of Solutions Activation

Travel: < 10%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation

Your Impact

We're looking for a driven, people-first Activation Analyst / Implementation Specialist to play a central role in how states and their workforces adopt and succeed with CHAMP's ELT and digital titling platforms. You will serve as a critical bridge between CHAMP's internal teams and state partners — leading change management strategies, enabling workforces to confidently operate new digital systems, and guiding states from legacy processes to modern, connected workflows.

This role is ideal for someone who thrives in dynamic environments, communicates with clarity across all levels of an organization, and takes genuine ownership of outcomes.

By joining CHAMP, you will be an integral member of our team with many opportunities for personal growth. We have a great working environment that is flexible, collaborative, and welcoming. We need you to bring our team to the next level of “great”!

What You'll Do

Change Management (Primary Focus)

• Design and execute comprehensive change management strategies for state partner transitions to CHAMP's ELT and vehicle modernization platforms.
• Conduct organizational readiness assessments to identify risks, resistance points, and enablement gaps ahead of activation.
• Develop and deliver stakeholder engagement plans, communication strategies, and adoption roadmaps tailored to each state's unique environment.
• Champion change at every level — from front-line agency staff to executive leadership — building buy-in and long-term commitment to new digital workflows.
• Track and report on adoption health metrics, surfacing actionable insights to course-correct where needed and accelerate change.

State Activation & Implementation

• Lead end-to-end onboarding of new state partners onto CHAMP's ELT and titling platforms, managing activation milestones from kickoff through go-live and stabilization.
• Develop detailed activation roadmaps, timelines, and risk mitigation strategies in partnership with state agencies and internal stakeholders.
• Serve as a primary point of contact for government agencies, lienholders, service providers, and industry partners throughout the activation lifecycle.
• Facilitate workshops, working sessions, and executive briefings to align goals, resolve issues, and maintain transparency.
• Monitor activation progress, proactively identify delays, and recommend corrective actions to keep projects on track.

Workforce Enablement

• Develop and deliver role-based training programs that equip state agency staff, lienholder representatives, and partner organizations to confidently use CHAMP's ELT and related platforms.
• Identify workforce readiness gaps and design targeted enablement interventions — including job aids, quick reference guides, and hands-on practice environments.
• Partner with internal product and UX teams to ensure training materials reflect the latest platform capabilities and workflow updates.
• Measure training effectiveness and refine programs based on feedback, performance data, and post-activation outcomes.
• Build a culture of continuous learning among state partners by establishing ongoing support structures beyond initial activation.

ELT Product Training & Adoption

• Serve as a subject matter resource for CHAMP's Electronic Lien & Title product, translating complex platform functionality into accessible, audience-appropriate guidance.
• Support state agencies and lienholders in understanding ELT processes, transaction workflows, and compliance requirements.
• Collaborate with product and implementation teams to develop adoption playbooks specific to ELT activation scenarios.
• Stay current on ELT legislative and regulatory changes across states, incorporating updates into training and change management materials.

Process Documentation & Continuous Improvement

• Capture lessons learned, activation issues, and resolutions to build and maintain a living playbook for future state modernizations.
• Standardize processes, templates, and checklists to improve consistency and efficiency across activations.
• Contribute to a culture of continuous improvement by bringing forward insights that strengthen CHAMP's delivery model.

What You Bring

• You’ll have input and visibility across teams.
• You’ll be highly curious, organized and drive tactical and operational details
• Your work will directly to influence implementation and activation of software products

We welcome candidates from all backgrounds. If you meet most of the qualifications below, we encourage you to apply, even if you don’t meet every single one.

Required Qualifications

• Bachelor's degree in Project Management, Public Administration, Organizational Development, Communications, or a related field; equivalent experience considered.
• 3+ years of relevant experience in change management, project coordination, workforce enablement, or agency — government or public sector experience strongly preferred.
• Demonstrated success leading organizational change initiatives and supporting system implementations or technology activations.
• Experience developing and delivering training programs or enablement materials for diverse audiences.
• Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences across all organizational levels.
• Familiarity with ELT, vehicle titling, or DMV/MVA processes is a plus.
• Excellent organizational skills with the ability to manage multiple projects and competing priorities simultaneously.
• Skilled in developing and delivering compelling digital presentations (PowerPoint, Canva, etc.).
• Self-motivated, adaptable, and entrepreneurial — with a strong bias toward action and outcomes.

Preferred Qualifications

• Experience working in a SaaS or Information Technology environment
• Experience in a company selling services to the government

Why CHAMPtitles?

• Purposeful product work: Tackle problems that matter – digitizing public infrastructure, reducing friction, and restoring trust in complex systems.
• Startup momentum with real-world impact: Operate with agility, ship quickly, and see your work in use by government agencies and industry players.
• Collaborative, empowered teams: Work in an environment where teams solve problems together.

Why You’ll Like Working Here

• Competitive Salary
• Annual Bonus Potential
• Health, Dental & Vision Insurance
• Unlimited PTO Policy
• Matching 401K with immediate vesting
• Subsidized Lunches at our Cleveland Headquarters
• Fast Paced work environment in a growth company
• Newly Renovated Office Space

Salary Range

The expected salary range for this position is $65,000 to $85,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP Titles, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.