Position Summary:

Franklin University, a private, independent, accredited, not-for-profit University located in Columbus, Ohio invites applicants for its Student Affairs Operations Assistant position. The Welcome Center is a central communication location of the Institution and provides a student’s first impression of the University. As such, the ideal Student Affairs Operations Assistant candidate must have a passion for customer service and collaborating with other team members on a regular basis. This entry-level position is responsible for general administrative duties in support of the Institution including educating students, providing administrative oversight, processing payments, and engaging in a variety of critical project-based tasks. The position also entails partnering with other departments including the Call Center, Student Financial Services, Accounting and the Registrar. This is an onsite hybrid position and work hours for the position are primarily from 9:00 a.m.-6:00 p.m. Monday through Thursday and Fridays from 8:00 am-5:00 pm.

The successful candidate will have or be actively pursuing a degree, possess strong oral and written communication skills, have a commitment to customer service, analytical and problem-solving skills, demonstrate self-sufficiency with the ability to multi-task in an ever-changing environment, the ability to communicate and collaborate with internal and external departments, and have a strong comfort level with technology. Prior experience utilizing a CRM (Constituent Relationship Management System) and Student Information System would be a plus in this position.

Duties and Responsibilities:

· Work in a fast-paced, team environment to answer and assist current and potential students, alumni, faculty, and staff by providing knowledgeable information regarding departments across the university.

· Interpret, inform and apply university policies and procedures to assist callers

· Review, interpret and provide account details and process student payments

· Schedule student appointments, take student payments, process transcript requests

· Review and answer online chat messages

· Internal and External Collaboration with departments throughout the university

· Accurately utilize and document interactions in University’s technology applications

· Review confidential information and adhere to office and company policies

· Assist with special projects and outreach and other duties as assigned

· Weekly Work Hours: 40-hour work week/hybrid/staggered start and ending to cover 8am -6pm Monday through Thursday and Friday 8am – 5pm.

Minimum Requirements/Qualifications:

· Strong oral and written communication skills

· At least 1 year of Customer Service experience

· Demonstrated strength as a team player

· Possess strong customer-centered philosophy

· Strong organizational, analytical, and problem-solving skills

· Detail-oriented and timely

Preferred Skills and Characteristics:

· Experience utilizing a CRM (Constituent Relationship Management) System

· Datatel Colleague experience a plus

· Actively pursuing a degree

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

We embrace diversity and strive to create an environment where students, faculty and staff feel a sense of belonging. We recognize that our collective potential can only be realized when difference is valued, equal access to opportunity is sought, and inclusion is practiced.