Job ID

2026-13121

# of Openings

1

Job Locations

Remote - Brazil

Category

Support

The Solution Engineer - Customer Operations is responsible for bridging business needs and technical solutions. You’ll design, prototype, and implement business solutions, ensure system security, test and document processes, and train end users. This role requires strong analytical skills, collaboration, and experience with business applications (Salesforce a plus), databases, and programming languages like C#, Apex, or Python.

• Design prototype and build business solutions following best practices to meet business needs based on feedback from stakeholders
• Safeguard the security integrity and confidentiality of the company's internal systems and data by following company security protocols
• Test business solutions and ensure performance is as designed; resolve any issues
• Document solutions to allow support team to support business customers and for easy maintenance; transition key information to support team
• Perform business analysis to assist in gathering information about business process and customer needs from key business stakeholders
• Develop plan for migration of business solution into environments and support stakeholders throughout migration process with minimal guidance
• Compose the documentation and presentation of business analysis and solutions requirements to key stakeholders for validation and approval
• Compose training materials and conduct training sessions for end users with minimal guidance
• Identify enhancements and processes to evolve product and/or solution functionality

• Experience configuring and implementing a technical solution
• Experience with assigned business applications, Salesforce experience a plus
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good problem solving critical thinking and analytical skills
• Good collaboration skills applied successfully within team as well as with other areas
• Good at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
• Demonstrated ability to appropriately manage project scope compact project timelines and set customer expectations appropriately
• Ability to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
• Good knowledge of business analysis and documenting functional requirements
• Good knowledge of relational databases such as Microsoft SQL Server
• Good knowledge of object oriented programming languages such as C# Apex or Python
• Up to 5% travel time required
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Bachelor's degree or equivalent experience

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process:
  • Recruiter Screen
  • Hiring Manager Interview
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefits package!

CLT Indefinite-term contract with Hyland Brasil

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

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