Job ID

2026-13552

# of Openings

1

Job Locations

Remote - U.S.

Job Description

The Partner Success Manager 4 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 4 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.

Responsibilities

• Own executive-level relationships with global and strategic partners aligning on mutual business outcomes and growth strategies.

• Develop and execute comprehensive partner success plans including enablement roadmaps co-selling strategies and customer adoption initiatives.

• Lead quarterly business reviews (QBRs) with partners and internal stakeholders to assess performance identify challenges and define next-step actions.

• Collaborate cross-functionally with sales product marketing and support to ensure partner readiness and seamless end-customer experiences.

• Identify and scale best practices to improve the partner success framework and overall partner journey.

• Provide insights into partner market trends and competitive dynamics to inform global partner strategy.

• Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge

• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends

• Mentor coach train and provide feedback to other team members; provide feedback to leadership on abilities of team

Minimum Qualifications

• Bachelor's degree or equivalent experience

• 5+ years of experience in partner success channel management customer success or account management within a SaaS environment.

• Microsoft Windows and Office proficient

• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with executive presence

• Excellent organizational multi-tasking and time management skills

• Excellent collaboration skills applied successfully within team as well as with all levels of employees in other areas

• Excellent Microsoft Excel skills

• Excellent leadership sound judgement and business acumen skills

• Excellent facilitation and project management skill

• Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

• Excellent data gathering interviewing and analytical/problem solving skills

• Excellent critical thinking and problem solving skills

• Excellent ability to use original thinking to translate goals into the implementation of new ideas and design solutions

• Self-motivated with the ability to manage projects to completion independently

• Able to thrive in a fast paced deadline driven environment

• Excellent attention to detail

• Demonstrated ability to influence motivate and mobilize team members and business partners

• Excellent ability to develop and use engaging informative and compelling presentation methodologies

• Excellent ability to handle sensitive information with discretion and tact

• Excellent ability to establish rapport and gain the trust of others; effective at gaining consensus

• Ability to work independently and in a team environment

• Ability to coach mentor and provide feedback to team members in a timely manner

• Ability to provide guidance and support to developing team members

• Excellent knowledge of systems administration

• Excellent knowledge of operating systems such as

• Excellent knowledge of Linux Operating systems

• Excellent knowledge of Microsoft Operating systems and products

• Excellent knowledge of Unix Operating systems

• Native fluency in the foreign language (written/spoken)

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