Enablement Program Manager (Customer Org)

Job ID

2026-13775

# of Openings

1

Job Locations

Remote - Colombia

Category

Customer Success & Operations

• Own and deliver defined training and enablement programs within the Customer Organization enablement roadmap
• Translate customer lifecycle priorities, new processes, and performance insights into clear, actionable training plans
• Design and deliver engaging learning experiences (live virtual, on‑demand, or blended), partnering with Instructional Designers as needed
• Manage programs end‑to‑end—from intake and scoping through launch, reinforcement, and measurement
• Partner with Enablement Business Partners and stakeholders to identify skill gaps and prioritize training needs
• Collaborate cross‑functionally with Product, Product Marketing, Customer Leadership, and Customer Operations
• Create clear program goals, success metrics, and reinforcement strategies to drive adoption and proficiency
• Ensure training programs are scalable and ready for global audiences
• Gather feedback from managers and learners to continuously improve training effectiveness
• Track and report on enablement KPIs such as adoption, completion, and proficiency
• Maintain timelines, stakeholder communication, and risk tracking for assigned initiatives
• Follow established enablement intake, governance, and tooling processes

• 3+ years of experience in Enablement, Training, Learning & Development, Program Management, or related roles in a B2B SaaS or technology environment
• Experience training and enabling internal customer‑facing teams (e.g., Professional Services, Customer Success, Services Operations, Renewals, or similar functions)
• Proven ability to build training content, deliver presentations, and teach others effectively
• Strong communication, facilitation, and stakeholder‑management skills
• Ability to quickly learn new processes and translate them into clear, practical training
• Experience managing programs or projects from concept through execution
• Analytical mindset with the ability to assess performance data and recommend improvements
• Experience with enablement or learning platforms (LMS, CMS); LMS administration experience is a plus
• Familiarity with instructional design concepts; experience with Articulate 360, Rise, or Storyline is a strong asset
• Highly organized, proactive, and comfortable working in a fast‑paced, collaborative environment
• Proficiency in Microsoft Office, including Excel
• Professional discretion when working with sensitive information

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process:
  • Recruiter Screen
  • Hiring Manager Interview
  • Team Interview
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!

Hyland Colombia - CLT Indefinite-term contract

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them