Account Manager

Hyland

Hyland

Sales & Business Development

Remote

Posted on Apr 16, 2026

Account Manager

Job ID
2026-13818
# of Openings
1
Job Locations
Remote - Alaska
Category
Sales

Overview

Job Description

  • The Account Manager is responsible for developing and maintaining relationships with new and existing customers or partners with the objective of consistently meeting or exceeding assigned sales goal.

Responsibilities

  • Develop a sales plan to meet or exceed quota for assigned low risk low impact existing or potential customers or partners
  • Accurately represent and communicate sales forecasting on a real-time basis
  • Initiate contact with customers on a regular basis to develop and maintain business relationships; leverage marketing campaigns to generate leads
  • Respond to non-technical customer inquiries such as module information pricing maintenance and billing questions
  • Work with other team members on accounts; ensure proper and timely resolution of issues escalated from assigned accounts
  • Record all customer account information in the CRM including opportunities commitments meaningful conversations or sales calls
  • Grow knowledge and awareness of best practices and market trends; develop understanding of the business and technical needs of customers
  • Engage company specialist and support resources as needed to advance opportunities
  • Attend and contribute to customer and industry events as necessary

Minimum Qualifications

  • Associate's Degree
  • Experience in sales
  • Microsoft Windows and Office proficient
  • Proficient in opportunity management and account planning tools
  • Ability to establish rapport and gain the trust of others
  • Ability to gain consensus across multiple departments and leadership levels
  • Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Organized and experienced at successfully multi-tasking
  • Self-motivated with the ability to manage work to completion
  • Collaboration skills applied successfully within team as well as with other areas
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
  • Up to 5% travel time

Responsibilities

  • Develop a sales plan to meet or exceed quota for assigned low risk, low impact existing or potential customers or partners
  • Accurately represent and communicate sales forecasting on a real-time basis
  • Initiate contact with customers on a regular basis to develop and maintain business relationships; leverage marketing campaigns to generate leads
  • Respond to non-technical customer inquiries, such as module information, pricing, maintenance and billing questions
  • Work with other team members on accounts; ensure proper and timely resolution of issues escalated from assigned accounts
  • Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, or sales calls
  • Grow knowledge and awareness of best practices and market trends; develop understanding of the business and technical needs of customers
  • Engage company specialist and support resources as needed to advance opportunities
  • Attend and contribute to customer and industry events as necessary

Basic Qualifications

  • Associate's Degree
  • Experience in sales
  • Microsoft Windows and Office proficient
  • Proficient in opportunity management and account planning tools
  • Ability to establish rapport and gain the trust of others
  • Ability to gain consensus across multiple departments and leadership levels
  • Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Oganized and experienced at successfully multi-tasking
  • Self-motivated with the ability to manage work to completion
  • Collaboration skills, applied successfully within team as well as with other areas
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
  • Up to 5% travel time

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