Epic HIM Principal Trainer

(Program Administrator 3)

Who we are:

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

DBH Values:

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

What you'll do at DBH:

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization.

The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.

Key Responsibilities

Training Program Development & Delivery

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
• Complete ongoing Epic HIM continuing education requirements
• Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
• Revise training content based on system build changes, workflow updates, and identified training needs
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users

Training Quality & Continuous Improvement

• Participate in training team quality improvement and performance improvement initiatives
• Provide recommendations for enhancements to Epic HIM training delivery and materials
• Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
• Participate in HIM workgroup and Epic training team meetings

System Support & Optimization

• Provide technical support to clinicians and end users for Epic HIM applications
• Serve as a primary hospital point of contact for the Epic team
• Analyze and evaluate Epic system functionality, performance, and user satisfaction
• Identify, troubleshoot, and resolve system issues and application errors
• Support implementation of system strategies, policies, and procedures
• Promote consistency in Epic system use across departments and sites

Collaboration & Communication

• Act as a liaison between system users and the Epic team
• Respond to programmatic issues and communicate system updates, decisions, and directives
• Build and maintain strong working relationships with stakeholders across departments
• Coordinate activities with other facilities and central office teams
• Support Epic-related events and provide cross-site assistance as needed

Training Environment & System Testing

• Assist in the design, build, and maintenance of Epic training environments
• Validate Epic build functionality within training environments to ensure effective end-user learning
• Collaborate with Credentialed Trainers to identify and resolve training environment issues
• Participate in testing of system enhancements and reporting updates
• Assist in communicating system changes, service interruptions, and performance concerns

This is an hourly position and is exempt from the bargaining units, with a pay range of 14 on the on the E1 Exempt Pay Range Schedule. Normal working hours are Monday through Friday, 8:00am to 4:30pm. This position is located within our Heartland Behavioral Healthcare at 3000 Erie Street South, Massillon, OH 44646.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

Additional Salary / Appointment Information:

This is an unclassified position, and as such, serves at the pleasure of the Director of DBH.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.

-Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 2, 63123.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Primary Job Skill: Health Information Management
Technical Skills: Program Management
Professional Skills: Critical Thinking, Attention to Detail, Performance Management, Continuous Improvement

Application Procedures

To be considered for this position, you must apply online through this posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications, experience, education, and training in the job selection process if there is no evidence provided on your application. In addition, “see resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (careers.ohio.gov). We will communicate with you through the email you provided in your profile and job application. Be sure to check your email regularly.

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Rule 5122-7-21, “Background check on applicants,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.

If you require a reasonable accommodation for the application process, assessment &/or interview, please contact Andrew Seifert, EEO/ADA Administrator at andrew.seifert@dbh.ohio.gov or 614-466-8884.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.