Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

As a Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. Your responsibilities will include:

• Utilize your analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them.

• Assist in prioritizing system enhancements and defect fixes.

• Assign resources for testing and analysis activities and ensure thorough testing before authorizing system changes for production.

• Serve as a system SME to provide recommendations for or against requested system changes.

• Maintain strong relationships with your team through regular evaluation, mentoring, and feedback to stay connected to their work and their overall morale.

• Provide recommendations and information to UI Tech for internal communications and training.

• Attend meetings related to current projects, including those involving requirements, reporting, system changes and communications.

• Stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI).

Challenges

The System Support Manager will play a key role in defining the support needs for the UI system and establishing effective processes to meet those needs.

Recommended Skills

• Ability to multi-task

• Working understanding of Unemployment Insurance

• Understanding of desktop computer usage

• General understanding of technical systems and web-based applications

• Strong analytic skills to understand, assess, and act on issues

• Effective communication skills for interactions with the team, management, and internal stakeholders

• Ability to lead system upgrades, rollouts and service improvements

• Strong organizational and time-management skills

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20033488

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Option 1:

• 12 months experience as an Unemployment Insurance Supervisor

OR

Option 2:

• 36 months experience or training in government laws, rules, regulations &/or procedures governing unemployment insurance
• AND 12 months experience in supervisory principles/techniques

OR

Option 3:

• Completion of undergraduate core program in public or business administration.
• AND 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance
• AND 12 months experience in supervisory principles/techniques

OR

Option 4:

• Equivalent of minimum class qualifications for employment noted above

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $39.22 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.