Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage.

What You Will Do

As an Unemployment Insurance (UI) Training Officer, you will serve as a critical resource in strengthening the knowledge, skills and performance of UI personnel. This role focuses on training. It includes finding out what training is needed, creating easy-to-understand learning materials and leading engaging training sessions that follow current policies, procedures and rules.

You will collaborate closely with subject matter experts, supervisors, policy teams and operational units to ensure training content is accurate, relevant and effective. Your work directly supports service quality, operational consistency, compliance, helping staff confidently navigate UI systems, claims processes and customer facing tasks.

This position is well-suited for someone who thrives in a collaborative environment, has strong communication and instructional skills and is passionate about developing others. It offers the chance to make a tangible impact on both staff performance and claimant experience, while continuing to grow in training development, delivery and evaluation.

Job Duties

• Plan, schedule and facilitate training sessions, managing agendas, logistics and equipment.

• Assess UI training needs and review policies, procedures and materials for relevance.

• Develop and update training curricula, presentations and eLearning content using Word, Excel, Captivate, PowerPoint and other tools.

• Collaborate with supervisors and team members to recommend improvements and gather input for content updates.

• Collect and analyze participant feedback to refine and enhance training programs.

Challenges

• Keep training content current despite frequent policy and procedure updates.

• Engage learners with varied backgrounds using adaptable and creative training methods.

• Coordinate facilities, speakers and materials efficiently to support smooth training delivery.

• Analyze participant feedback to identity needs and implement meaningful improvements.

Recommended Skills

• Knowledge
  • HR training and development principles
  • Public relations and effective communication strategies
• Skills
  • Operation of multimedia projectors, laptops and other AV equipment
  • Proficiency with Microsoft 365 (SharePoint, Word, Excel, Forms, OneNote, Outlook, Planner)
  • Experience with Captivate and other eLearning development tools
• Abilities
  • Plan, schedule and deliver training workshops
  • Secure training facilities and coordinate session logistics
  • Interpret complex technical information
  • Write clear, concise communications and deliver engaging training content
  • Build rapport with learners of diverse educational backgrounds
  • Manage records and compile training data efficiently

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are 8:00 a.m. - 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: You will travel as needed to conduct training sessions across the state that could include flexible hours and overnight stays.

PN(s):20032584

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Option 1:

• 6 courses in human resources, education, sociology or psychology or 18 months experience in preparing informational or instructional programs; AND 18 months training or 18 months experience in public speaking or effective communication skills; AND 3 months training or 3 months experience in operating audio visual equipment.

OR

Option 2:

• Equivalent of minimum class qualifications for employment noted above.
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 31. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.