Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation. For more information, visit the ODJFS OUIO webpage.

What You Will Do

• Supervise a team of 8-10 examiners, specialists and senior specialists whose daily duties include: Processing employer and agent requests for account maintenance, monetary adjustments, posting payments to accounts and liability/status determinations received by phone and electronic methods. The supervisor will also manage one of the specific job functions listed above.
• Assign work to staff and respond to high level customer inquiries. Work with other supervisors within the office and vendors to ensure the quality performance of OUIO.
• Meet with the public to assist with problems and explain how UI law is applied to specific situations.
• Complete performance evaluations for team members. Monitor and evaluate staff performance. Identify performance issues and create improvement plans.
• Assist UI Manager with special projects.
• Conduct team meetings and attend sectional meetings to gather and disseminate information.
• Coordinate training classes for staff and monitor their progress.

Challenges

You will manage personnel matters, including disciplinary actions and handling frustrated customers, while documenting and tracking system issues through to resolution.

Recommended Skills

Knowledgeable in UI laws, employee development, interviewing, the operations of a personal computer and basic software.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Travel: Occasional travel within the state of Ohio.

Location: This position will be headquartered in an ODJFS facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant’s home address.

Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Position Number: 20036901, 20048579

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Option 1:

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers’ compensation, human services or income tax law);
• AND 12 months training or experience in supervisory principles/techniques.

Or Option 2:

• Completion of undergraduate core program in public or business administration;
• AND 12 months training or experience in supervisory principles/techniques.

Or Option 3:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $32.25 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.