Consultant, Quality Assurance - Commercial Lines (Underwriting - Private & Non-Profit Professional/Management Liability Lines)



Quality Assurance
United States · Remote
Posted on Friday, February 23, 2024
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Are you a critical thinker with strong technical underwriting knowledge and a passion for quality? If you are looking for a different way to utilize your underwriting experience and knowledge, while driving improvements in underwriting quality, we want to hear from you!

As an Underwriting Quality Assurance Consultant you’ll review the most complex policies in assigned line(s) of business with curiosity to understand and recommend the best course of action for individual policies and across sets of policies. The candidate will build strong relationships, rapport, trust, and credibility with assigned cell unit(s) to be a trusted partner in quality and a subject matter expert. The candidate will have the ability to identify trends in the first-line quality assurance tool and develop appropriate messaging of those trends to the assigned cell unit(s).

Candidates should have at least three years of underwriting experience specifically in the Professional Liability and/or Management Liability line(s) of business and will possess the drive to improve financial performance through continuous quality improvement of underwriting.

This opening can be filled in a remote/work-from-home (WFH) capacity, or in one of our offices.

Compensation Grade: G3


Job Description Summary

By assuring the quality of our business practices, we make sure Nationwide is positioned to succeed and continue providing outstanding service, products and value to our customers, our company, and our industry. If you can take a project and run with it, offer your best ideas to improve processes and help our team and those we support improve their work, we want to hear from you!

As a Consultant, you'll review work and/or be a part of projects of the highest technical complexity and exposure, to ensure quality consistent with optimal practices. Under broad strategic direction, you'll work with the highest authority, discretion and initiative on assignments requiring high and extensive knowledge, skills, and expertise. You'll have opportunities to provide technical advice to your team and other functional areas.

Job Description

Key Responsibilities:

  • Reviews the most complex work done within commercial lines against quality standards, rules, and desired business outcomes. Uses curiosity to understand and identify the best course of action based on the situation. Rereviews the quality reviews done by others.

  • Makes recommendations for improvements in policies, practices, and procedures. Determines action items for broad improvement based on evaluation of trends.

  • Actively participates in discussions related to interpretation of guidelines to ensure consistency and calibration across the team. Leads calibration discussion and leads resolution and follow-up of issues. Resolves action items for broad improvement within team and various business units. Influences change to increase alignment of best practice.

  • Builds strong relationships, rapport, trust and credibility with business partners and peers. Proactively reaches out to strengthen relationships and identify needs. Seen as a subject matter expert and critical resource by business units. Seeks out and identifies issues that may impact individual and groups of partners.

  • Prioritizes own work and may plan work of others based on project, team, and business unit goals. Aware of other department and business partner workstreams that may impact priorities. Participate on a team to plan implementation of large, multi-faceted projects. Plans significant projects and the work of others completing portions of the overall project.

  • Develops ad Hoc reports necessary to identify issues and trends or to resolve complex or previously unknown issues. May entail combining data from multiple sources to fully understand and identify a solution. Does this based on own identification of trends or curiosity rather than standard reporting for others. Identifies and contacts partners regarding trends and issues that present concern.

  • Provides appropriate communication through the best method based on the situation and complexity. Communicates outcome of analysis and perspective regarding impact, trends, recommended corrections, and results of actions taken. Develops and communicates consolidated feedback or observations from work across the department. Provides input into messaging for business unit issues and communications and participates in presentations to leadership.

  • Participates on projects and lead a portion of a larger overall project. May be responsible for project identification, goal development and completion on behalf of partners or team.

  • Follows processes and uses judgement in situations where guidelines are unclear or missing. Identifies issues or larger impacts and proactively identifies needed changes with the processes. Actively supports and drives process changes that are being implemented. Leads problem solving and change efforts.

  • Builds reputation as a trusted source and subject matter expert ensuring credibility of recommendations. Listens to input regarding the situation to ensure full understanding and recommends an effective solution. Shares understanding and perspective of impacts based on findings and recommendations with all levels within the organization. Consulting recommendations at this level are expected to be robust and multi-faceted considering all possible situations or outcomes. Typically has expertise in a subject matter area and is called on to resolve questions for others for large complex issues or initiatives requiring extensive research, evaluation, and technical expertise.

  • Attends necessary training and stays current with technology and other knowledge necessary to perform expectations of the role. Identifies gaps and provides input into training as a subject matter expert. Trains, mentors, and provides guidance to new and existing associates. Identifies, leads, and delivers training necessary to support the business. Identifies and communicates training needs and opportunities to leadership.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director. This is an individual contributor role.

Typical Skills and Experience:

Education: Bachelor's degree or equivalent work experience preferred.

License/Certification/Designation: AU, CIC and/or CPCU preferred.

Experience: Typically, ten plus years of general commercial lines experience including three years technical experience (Claims, Underwriting, etc.) preferred, based on the role.

Knowledge, Abilities and Skills: Has a good understanding of commercial lines business and proficiency in conflict resolution. Working knowledge of the commercial business unit practices including company products, business unit expectations and overall commercial growth and TCR goals. Overall understanding of the company systems, commercial insurance coverages, state statutes and regulations pertaining to commercial business. Analytical and critical-thinking skills. Excellent judgment in choosing courses of action. Excellent verbal and written communication skills. Ability to use personal computer with working knowledge of Microsoft Office Suite software. Capable of working as part of a team environment. Accommodates and anticipates the broad spectrum of customer's needs-both internally and externally.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the hiring manager’s leader and HRBP.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Non-standard or extended work hours and some travel as needed.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 03/08/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Consultant, Quality Assurance - Commercial Lines : $84,000.00-$173,000.00The expected starting salary range for Consultant, Quality Assurance - Commercial Lines : $93,000.00 - $139,000.00