VP, Customer Emerging Capabilities & Partnerships



Customer Service, Sales & Business Development
Columbus, OH, USA
Posted on Tuesday, June 4, 2024
If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.


Job Description Summary

This role sits at the intersection of innovation, strategy, and partnership execution, requiring a forward-thinking approach to drive sustainable value through productivity, expense reduction using new and emerging capabilities. It will be focused on broadly understanding customer pain points and developing solutions that can apply broadly to the enterprise leapfrogging our competitors. .

As the Vice President of Customer Emerging Capabilities & Partnerships, you will play a pivotal role in identifying, developing, and implementing innovative solutions that align with emerging customer needs, technological advancements, and evolving business trends. You’ll interface with the Chief Strategy Officer (CSO) leader, business leaders, and the enterprise Chief Technology Officer (eCTO). You will play a pivotal role in developing the partnership strategy for the enterprise, focusing on creating tangible value through strategic collaborations. In addition to strategic partnership development, a key aspect of this role will involve understanding the tech startup landscape, increasing awareness, and enhancing our capabilities in this domain. You will lead a dynamic team responsible for driving strategic initiatives that enhance the company's competitive edge and future-proof its position in the market. If you're passionate about pushing boundaries, challenging the status quo, and making a meaningful impact, we want to hear from you!

Job Description

Key Responsibilities:

  • Partner and collaborate, particularly with the leader of Strategy, Data and Innovation (SDI), Chief Technology officers council Center (CTOC), Chief Customer Office, Finance and various business units to lead the develop new and emerging capabilities by conceptualizing, designing, and executing business use cases and experiments that leverage cutting-edge technologies and methodologies. Collaborate closely with cross-functional teams to ensure alignment with business goals and objectives.

  • Execute a high-value partnership strategy aimed at boosting revenue and profitability while improving customer satisfaction.

  • Stays at the forefront of industry developments, customer behaviors, and technological advancements to identify emerging trends with the potential to impact the company's business model and strategic objectives. Be a champion of new trends impacting and disrupting our industry to advance our businesses and enterprise needs.

  • Evaluate and cultivate strategic partnerships with external organizations, including startups, technology providers, research institutions, and industry leaders. Identify opportunities for collaboration that will enhance the company's competitive advantage and drive long-term value creation. Execute with rigor with great financial rigor and discipline.

  • Establish and maintain an innovation pipeline that enables the continuous flow of ideas, initiatives, and projects aimed at addressing current and future market demands. Implement rigorous evaluation criteria to prioritize initiatives based on strategic alignment, feasibility, and potential impact.

  • Assess and mitigate risks associated with emerging capabilities, including regulatory compliance, data privacy, cybersecurity, and reputational risks. Ensure that all initiatives adhere to industry standards and best practices.

  • Serve as a thought leader within the organization and the industry by sharing insights, best practices, and thought-provoking perspectives on emerging trends and technologies. Represent the company at conferences, industry forums, and networking events to showcase its innovation capabilities and thought leadership.

  • Lead and develop a high performing team that has clear understanding of the capability goals.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Chief Innovation and Digital Officer. Leads a team of 20-25 high performing professionals.

Typical Skills and Experiences:

Education: Bachelor’s degree in business, marketing, finance, technology or related discipline; advanced degree preferred.

Experience: Typically, 10- 15 years related industry background, with proven experience in creating new, innovative, and digital products, services, experiences, and/or businesses or cross functional teams in corporations and/or processes; preferably with broad-based exposure in the financial and/or insurance industry.

Knowledge, Abilities, and Skills:

Proven understanding of how to develop enterprise level capabilities from a nascent stage to maturity. Demonstrated entrepreneurial skills with ability to navigate and be a voice of the future. Strong understanding of emerging technologies, market trends, and customer preferences in the financial services sector. Excellent communication, presentation, and stakeholder management skills, with the ability to effectively engage and influence senior leaders. Strategic thinker with the ability to identify and prioritize opportunities for innovation that drive business growth and competitive advantage. Experience managing cross-functional teams and fostering a collaborative, results-driven work environment. Strong analytical skills with the ability to translate market insights and data into actionable strategies and initiatives.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office conditions. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 06/13/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.#marketingSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for VP, Customer Emerging Capabilities & Partnerships : $42,315.00-$999,999.00The expected starting salary range for VP, Customer Emerging Capabilities & Partnerships : $42,315.00-$999,999.00