VP, Customer and Business Innovation - Property & Casualty



Customer Service
Columbus, OH, USA
Posted on Tuesday, June 4, 2024
If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.


Job Description Summary

As the VP, Customer and Business Innovation, you will be at the forefront of driving new innovative solutions and strategies to propel all the businesses within Nationwide Property & Casualty (P&C) ahead of competitors. You will face off to all the P&C business unit and Shared Services leaders, including the President of the P&C group business. You’ll be responsible for developing the strategy for innovating for the next generation of customers, advisors, and intermediaries. This role requires a dynamic individual who thrives in a fast-paced environment, possesses strong leadership skills, and has a proven track record of fostering a culture of experimentation and innovation. If you're passionate about pushing boundaries, challenging the status quo, and making a meaningful impact, we want to hear from you.

Job Description

Key Responsibilities:

  • Identify, have a point of view and a strong understanding on areas where Nationwide P&C may be able to leap the industry through innovation.

  • Ability to provide with clarity and focus 3-5 top areas that could utilize innovation for Nationwide to be seen as an innovative company with our intermediaries and end customers.

  • Develop and implement a robust experimentation strategy aimed at identifying and testing innovative ideas and solutions that have the potential to disrupt the P&C industry.

  • Oversee the incubation process for promising ideas, guiding cross-functional teams through the development and validation phases to ensure successful market entry.

  • Act as a liaison between the innovation team and senior leaders, presenting findings, insights, and recommendations to gain buy-in and support for innovative initiatives.

  • Collaborate with internal stakeholders across various departments to identify opportunities for innovation and experimentation that align with business objectives and customer needs.

  • Partner with the P&C leadership team (PCLT), and Office of Customer and Corporate Strategy to outline the P&C innovation, incubation and experimentation agenda. Ability to create a compelling vision and influence leaders to focus on high priority areas.

  • Understand the high-level business strategy, goals and the long-term strategic outcomes for each of the business lines.

  • Conduct thorough analysis of competitors to identify areas of opportunity and develop strategies to bypass competitors or bring parity through innovative solutions.

  • Assess and manage risks associated with experimentation and innovation initiatives, ensuring compliance with regulatory requirements and company policies.

  • Be at the forefront of emerging capabilities and trends impacting the businesses, our agents and end customers. Build and create partnerships with external companies who can support the innovation and drive new sources of value.

  • Lead and develop a high performing team that has clear understanding of the business goals, can think innovatively and develop solutions not encumbered with the situation of today. Lead people, manage change and performance of the team.

  • Ability to navigate a diverse organization comprising of different viewpoints and differing priorities.

  • Create a portfolio with clear roadmaps across high priority initiatives. Create processes, funding and metrics to highlight and outline the value as driven by the initiatives and execute with rigor and financial discipline and metrics.

May perform other responsibilities as assigned.

Reporting Relationships: This job reports to Chief Innovation and Digital Officer. Leads a team of 20-30 high performing innovative professionals.

Typical Skills and Experiences:

Education: Bachelor’s degree in business, finance, marketing, technology or related discipline; MBA preferred.

Experience: Typically, 10- 15 years related industry background, with proven experience in leading innovation and experimentation initiatives; preferably with broad-based exposure to the Financial Industry.

Knowledge, Abilities, and Skills: Demonstrated entrepreneurial skills with ability to navigate and be a voice of the future. Strong understanding of emerging technologies, market trends, and customer preferences in the P&C sector. Excellent communication, presentation, and stakeholder management skills, with the ability to effectively engage and influence senior leaders. Strategic thinker with the ability to identify and prioritize opportunities for innovation that drive business growth and competitive advantage. Experience managing cross-functional teams and fostering a collaborative, results-driven work environment. Demonstrated ability to navigate ambiguity, overcome obstacles, and drive change in a complex organizational landscape. Demonstrated thought leader in the development of new out of the box solutions. Have a passion for changing the status quo, risk taking, influencing through collaboration and competence.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office conditions. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 06/13/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.#marketingSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for VP, Customer and Business Innovation - Property & Casualty : $225,000.00-$375,000.00The expected starting salary range for VP, Customer and Business Innovation - Property & Casualty : $225,000.00-$375,000.00