Consultant, Commercial Casualty Complex Loss (General Liability Claims)



United States · Remote
Posted on Thursday, June 13, 2024
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants.

The ideal candidate will have:

  • Strong Commercial General Liability claims experience, specifically litigated

  • Both bodily injury and property claims handling experience

  • Construction experience is a plus

(Internal Use Only) Compensation Band: G4

Job Description Summary

Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Commercial Casualty Claims Consultant, you’ll handle the most serious and complex litigated and non-litigated commercial bodily injury and general liability property damage (GLPD) claims. We’ll count on you to provide technical assistance and consultation to state/regional leadership and Claims associates.

Job Description

Key Responsibilities:

  • Responsible for the most serious and complex litigated and non-litigated commercial bodily injury and GLPD claims. Provides technical assistance and consultation to state/regional leadership and claim associates. Adheres to high standards of professional conduct while providing the delivery of superior claim service. Required to handle $500,000 and above losses, complex coverage, and high profile/severity losses as requested regardless of dollar exposure. These losses occur throughout the country and may require travel and overnight stays.

  • Conducts on-site field investigations of large exposure third party commercial claims. Attends mediations and trials. Provides advice, counsel and training to field operations. Recommends various methods of dispute resolution and settlement in those cases where warranted.

  • Provides reserve analysis to ensure timely and accurate case reserves in alignment with best claims practices

  • Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.

  • Mentors selected Claim associates to develop commercial casualty technical knowledge.

  • Creates large loss notifications, claim analysis reports, reinsurance reports, and other information to home office, claims management, underwriting and product.

  • Leads or participates on project teams as assigned based on business need. Assists Underwriting and Product in review and development of new or existing policy language.

  • Participates in commercial technical school training classes. Participates in quality assurance reviews

  • Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director. Direct and indirect reports not typically assigned.

Typical Skills and Experiences:

Education: Undergraduate degree or post-graduate studies preferred.

License/Certification/Designation: State licensing where required. Successful completion of required /applicable claims certification training/classes.

Experience: Ten+ years of commercial large loss / litigation experience.

Knowledge, Abilities and Skills: Proven superior knowledge of best claims practices used to resolve the most severe and complex commercial claims. Proven knowledge of insurance contracts, contract, medical terminology and legal aspects of court procedures affecting legal liability for all lines of insurance. Ability to operate various claims systems and related software. Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical skills to make independent decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Ability to coordinate with defense counsel in the handling of cases involving serious and sometimes complex liability issues from inception through trial. Command of written and verbal communication skills for contact and/or negotiation.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office or field claims environment. Must be able and willing to work irregular hours and to travel with possible overnight requirements. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 06/20/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Consultant, Commercial Casualty Complex Loss : $93,000.00-$192,000.00The expected starting salary range for Consultant, Commercial Casualty Complex Loss : $103,000.00 - $155,000.00