Specialist, Technology Engineer



Columbus, OH, USA
Posted on Wednesday, June 26, 2024
If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide has an exciting opportunity for a talented and highly engaged resource to join the Cyber Platform Services - Identity and Access Management team. The Specialist, Technology Engineer plays an integral role in supporting heartbeat services for Secrets Management on the Encryption team. The ideal candidate will have experience with managing Secrets (e.g. using a secrets vault) and/or using a Privileged Access Management solution. Additionally, this person should have experience supporting business critical applications or infrastructure.

Responsibilities include:

  • Consult with internal customers on the usage of our products

  • Continuous improvement of processes

  • Perform day-to-day operations supporting our products, including:

    • Monitor systems

    • Troubleshoot system-related issues

    • Respond to tickets for assistance

    • Participate in P1 and P0 incidents to resolve issues

    • Consult with internal customers through various channels

  • Onboard internal customers to our services

Compensation grade F5

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’re also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

  • Creates and implements standard builds/templates for all technology platforms.

  • Drives requirements to meet current and future needs, tracks and reports capacity postures.

  • Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

  • Analyzes reports and delivery recommendations to remediate capacity issues.

  • Implements capacity enhancements.

  • Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.

  • Delivers technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.

  • Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.

  • Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.

  • Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.

  • Provides production support for all technology platforms.

  • Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Four years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configurations deployment and with system management processes and tools. Experience with concepts and solutions: IaaS, PaaS, SaaS and Package Solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 07/12/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Specialist, Technology Engineer - 777305 : $82,000.00-$170,000.00The expected starting salary range for Specialist, Technology Engineer - 777305 : $91,000.00 - $137,000.00