AVP, Program Management - Commercial (Middle Market)



Columbus, OH, USA
Posted on Tuesday, July 2, 2024
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.


  • The Middle Market Commercial Business Architecture AVP plays a critical role in driving business transformation and innovation. They are responsible for aligning business strategies and objectives with technology solutions, ensuring that business processes and systems are optimized for efficiency and effectiveness. They collaborate with stakeholders including business leaders, IT teams, and external partners, to define and implement strategic initiatives that enhance the company's competitive advantage and drive profitable growth. While operating within the organizations risk appetite, they achieves results by consistently identifying, assessing, mitigating, monitoring, and reporting risks of all types. This leader will develop and maintain business architecture frameworks, methodologies, and standards to guide Middle Market Commercial’s transformation efforts.

  • The Middle Market Commercial Business Architecture AVP partners with enterprise architects, application owners, and technical and business stakeholders (pricing, claims, UW, product, etc.) to enable the delivery of the automation roadmap. They apply advanced knowledge to perform regular assessments of the fitness, health, and maturity of technical capabilities for a given domain and are able to effectively prioritize areas of focus and investment.


Job Description Summary

If you like being at the forefront of business transformation and innovation, and have an aptitude for aligning strategic business objectives with leading-edge technology solutions, the role of AVP, Program Management - Commercial may be what you are looking for. In this critical position, you'll ensure our business processes and technology systems are effective to ensure we deliver specialized protection for small business. You'll partner with business leaders, IT teams, and external partners to lead strategic initiatives that enhance our competitive edge and profitable growth.

As a strategic partner, you will collaborate with stakeholders to develop the Business Capability Roadmap, prioritizing investments, and championing innovation. Your leadership will be instrumental in fostering a culture of continuous improvement meeting the technology needed to support business capability. You will be responsible and accountable for risk management by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Managing the technology portfolio to grow capabilities for the business, doing the right thing for customers and colleagues, and ensuring actions and behaviors drive a positive customer experience.

Job Description

Key Responsibilities:

  • Leads development of business architecture frameworks to guide transformation and evolution of the business application portfolios and business capability roadmaps

  • Identifies gaps and new technology products needed to support business capability.

  • Partners with business stakeholders (pricing, claims, UW, product, etc.) and Technology VP, Architects, Product Owners to develop business cases. Frames needed investment and associated business value, estimating costs and technical resource planning for new solutions, technology updates and maintenance of product/application platforms.

  • Works closely with Technology VP and their teams to translate business requirements into technical specifications and ensures successful implementation of technology solutions.

  • Prioritizes technology planning across business lines, aligning strategic planning with business and technology execution ensure smooth transition from build to run.

  • Defines and drives key performance indicators for technology investments, ensuring alignment with business outcomes and maximizing the value derived from each investment.

  • Conduct business process analysis and design, identifying areas for improvement and recommending solutions to streamline operations and enhance customer experience and seeks continual feedback loop to ensure effectiveness of the solutions.

  • Demonstrates strong people leadership skills, acts with courage and challenges the status quo, embraces change and models the way in working cross-functionally and collaboratively to influence desired outcomes.

May perform other responsibilities as assigned.

Reporting Relationships: (Org chart may be provided in lieu of)

This job reports to VP, Planning Unit Operations and Transformation - Middle Market

  • People leader: Manages a team of 5 – 10 direct reports

Typical Skills and Experiences:

Education: Undergraduate studies in engineering, computer science, management information systems, architecture, data science or related fields. Advanced studies (e.g., MBA, master’s in engineering or Computer Science) a plus.

License/Certification/Designation: Technology certifications in IT Architecture are helpful. Project management and business certifications such as PMP, CPCU, CLU, ChFC, FLMI are a plus.


Minimum of ten years of experience in P&C Insurance Industry ideal candidate will have experience in Small Commercial along with experience in Technology in such roles as Technology architecture or Technology service management.

Knowledge, Abilities and Skills: Strong interpersonal and relationship-building skills. Excellent communication skills. Consensus building, influencing and facilitation skills. Ability to interface with top management. Strong Software development life cycle and Service Management (Technology Operations) methodology experience

  • Demonstrated ability to lead leaders through significant change, using influence, empathy, and collaboration.

  • Skilled at operating at both strategic and tactical levels, including proven experience with technology products.

  • Demonstrates an agile mindset and is proficient with Agile methodologies.

  • Demonstration of complex coordination and interaction across business and technical boundaries at scale.

  • A customer-centric focus – keeps customers in forefront of decisions, connects plans and actions to our purpose of serving clients.

  • Exceptional written and verbal communication skills, including ability to succinctly synthesize data, develop recommendations, create presentations and present to management.

  • Comfort with ambiguity with an ability to learn quickly and thrive in a complex, dynamic environment.

  • Ability to gather inputs from a wide variety of perspectives and make informed decisions; willingness to stand by decisions of the team; demonstrated transparency and decisiveness.

  • Outcome driven, highly motivated self-starter who possesses integrity and a strong work ethic.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner. Depending on level, the approvers may change.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 07/15/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for AVP, Program Management - Commercial : $140,000.00-$277,000.00The expected starting salary range for AVP, Program Management - Commercial : $147,000.00 - $247,000.00