AVP, Property & Casualty Operations Risk Management



Columbus, OH, USA
Posted on Tuesday, July 2, 2024
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This role is open to working remotely in the United States.


Job Description Summary

The AVP, P&C Operations Risk Management will play a pivotal role in ensuring the integrity, efficiency, and effectiveness of the organization's risk management and control processes. This role and the underlying team will provide independent oversight and guidance to the P&C organization's operational functions relative to practices that improve business outcomes and manage organizational risk. Lastly, this role will enable clear and accurate communications with the P&C senior leadership team along with other entities including but not limited to 1st line quality, Internal Audit, Enterprise Risk Management, P&C Compliance, other 2nd Line programs etc., providing results that achieve respective outcomes of these stakeholders.

Job Description

Key Responsibilities:

Risk Assessment and Assurance:

  • Collaborates with P&C Leadership across all Business Units to identify, assess, and prioritize key risks facing the organization.

  • Develops insights and trends to share with P&C senior leadership focused on holistic opportunities across lines of business. This includes area-specific observations and portfolio-wide issues.

  • Monitors and evaluates the effectiveness of risk mitigation efforts, recommending adjustments, as necessary.

  • Develops and implements risk management strategies and initiatives to mitigate identified risks.

Quality Assurance and Control:

  • Establishes and maintains a robust quality assurance program to evaluate the effectiveness of internal processes and controls. This includes ensuring appropriate capabilities and process requirements are established, including nature and frequency of audits, questions, appropriate sampling, and rigorous issue management to closure.

  • Conducts periodic audits and reviews of operational activities to identify areas for improvement and optimization.

  • Provides guidance and support to business units in implementing corrective actions and remediation plans. appropriate escalation and of issues and remediation of significant issues. Oversees the development, preparation, and submission of reports. Provides QA (Quality Assurance) analysis/advice with respect to regulatory matters related to Nationwide P&C products and operations.

Line of Defense Cross Partnerships:

  • Partners with Internal Audit to understand the greatest area of board level risks and implement appropriate reviews to provide a level of assurance that identified risks are mitigated / addressed.

  • Ensures appropriate coordination across first line operational areas when quality findings are discovered.

  • Partners with P&C Compliance to identify and address legal and regulatory findings as agreed upon.

Training and Awareness:

  • Partners closely with the PCLD on requirements specific to delivery / design of training to translate findings into learning opportunities for associates within the P&C organization.

Oversees associate management including performance management, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and performance management.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to VP, Integrated Planning and Reporting. 7 direct reports that include Director level positions.

Typical Skills and Experiences:

Education: Bachelor’s degree; additional P&C certifications preferred.

Experience: Minimum of 15 years of insurance experience and leadership. Leadership in multiple technical fields. Business process redesign or continuous improvement are highly desirable. Discipline for measurement and a bias for action are preferred.

Knowledge, Abilities and Skills: Command skills, innovation, communications, drive for results, interpersonal savvy

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 07/15/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.


We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for AVP, P&C Operations Risk Management : $159,000.00-$313,000.00The expected starting salary range for AVP, P&C Operations Risk Management : $167,000.00 - $279,000.00