If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Location: This opportunity can be filled 100% work from home or remote. Some travel may be required

Ideal candidates will have:

• Workers’ Compensation claim knowledge highly preferred

• Vendor Management experience

• Strong Communication/Negotiation, Presentation, Organization and Relationship Management Skills

​What to expect: This is a position within the Claims Operations team supporting Commercial, Agribusiness and Excess & Surplus/Specialty Claims Operations.

• Manage portfolio of 25-30 Workers’ Comp vendors and act as the day-to-day internal / external point of contact

• Work with internal business partners on vendor selection, review and analysis

• Partner with Procurement on contract reviews, RFPs, renewals and negotiations

• Responsible for monitoring performance, developing QA strategy, understanding contract terms and all key data points

• Ability to drive internal and external accountability to ensure vendor success

• Build relationships and strategy with key stakeholders (Business Operation, Procurement, Shared Services etc.)

• Present portfolio recap to senior leaders on a monthly / quarterly basis

(Internal Use Only) Compensation Band: G3

Job Description Summary

Do you have a strong desire to ensure resolution of insurance claims by leading teams that provide personal, effortless and reassuring experiences customers? Are you a skilled natural investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claim resolutions, innovate for continuous process improvement, while providing fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Consultant, Vendor Management, you will ensure Nationwide's network of commercial property vendors promote and provide exemplary customer service. You’ll be a liaison to Claims leadership for contractor and vendor performance issues, claims results and overall vendor service delivery.

Job Description

Key Responsibilities:

• Liaison between property staff, Commercial Property Phone Operation (CPPO), technical directors and claims management for all issues related to vendor performance, claims review, and reporting.

• Monitors performance of vendors and contractors with thorough tracking and analysis of vendor/contractor quality data. Develops and supervises a comprehensive metrics suite that allows Claims leadership to monitor vendor performance. Provides analysis to find opportunities for improvement with action plans established to address performance deficiencies.

• Recommends vendor and contractor performance improvements and the addition/deletion of vendors and contractors in conjunction with claims management. Develops action plans and monitors improvement opportunities.

• Partners with Procurement to develop contracts that appropriately uses Nationwide’s scale. Contracts will outline cost/billing structure, service levels, loss cost management measures, customer service expectations and require monthly, quarterly and annual self-reporting by vendors.

• Conducts re-inspections to track performance utilizing best claims practices, as needed.

• Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers. Partners with Technical Directors and Quality Assurance team to establish audits of key vendors to ensure compliance with quality, customer service and overall contract conditions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to National Services Director. Direct and indirect reports not typically assigned.

Typical Skills and Experiences:

Education: Undergraduate degree or equivalent experience. License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Eight years related experience in Property and Commercial claims. Prefer experience in property/casualty claims management.

Knowledge, Abilities and Skills: Requires solid understanding of general management practices and Commercial Property claims practices and procedures as they relate to management of contractors, vendors and claims file review. Prefer knowledge of property direct repair processes, estimating systems, and related processes. Able to use both manual and computer estimating techniques. Proven track record of meeting customer needs and providing outstanding service by advising customers of the claims process and ensuring a positive customer experience. Analytical and decision-making skills needed to review files, determine processing problems/solutions and pursue implementation of new procedure/training. Verbal and written communication skills used to interact with all levels of internal and external contacts. Ability to operate personal computer and related software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Requires the ability to travel to vendors, contractors, claimants and policyholder residences and other field locations as needed. Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Able to make physical inspections of property loss sites. Able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect homes and structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT). Extended and/or non-standard hours as the need arises.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 08/08/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Consultant, Claims Vendor Management - Commercial Lines : $84,000.00-$173,000.00The expected starting salary range for Consultant, Claims Vendor Management - Commercial Lines : $93,000.00 - $139,000.00