If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a remote, desk-based role on the National Catastrophe Response Team. Catastrophe duty is a requirement of the role and candidates must be available to work 12 hour days, 7 days a week. Candidates must be available for extensive travel to catastrophe environments throughout the entire US. When not on CAT, associates may work standard Mon-Fri business hours.

This role will be leading a team of National Catastrophe desk adjusters who are responsible for handling all peril types and possess the capability to manage higher complexity losses.

Ideal candidates will be located in the eastern/Central standard time zone and will have:

• Prior leadership experience
• Experience leading a remote team
• Prior insurance field/property claims handling or adjusting experience
• Prior experience working in on site in a catastrophe environment
• Strong customer service competency
• Strong written and verbal communication skills.

Benefits include: Medical, Dental, Vision, 401k with company match, company-paid pension plan, paid time off, holidays and more.

(Internal use only) Compensation grade: G3

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a National Catastrophe Team Manager, you'll primarily lead a claims unit that specializes in the settlement of severe and complex personal lines property damage claims Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives and supporting cross-functional and cross claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.

Job Description

Key Responsibilities:

• Leads a team that handles severe and complex personal lines property damage claims and limited commercial property claims with complicated time elements and business interruption loss claims. May be responsible for claims that are in litigation.

• Plans and implements all time schedules needed to promptly and effectively conclude all assigned files according to company guidelines.

• Authorizes and/or approves all claim payments within the highest levels of authority associated with the claim, which may include litigation expense.

• Prepares/reviews reservation of rights, non-waiver agreements and denials of coverage when appropriate.

• Opens, closes and adjusts reserves per Company practices designed to ensure reserve authority. Determines special reserves when necessary.

• Maintains current knowledge of all insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.

• Provides consulting and training to claims personnel on claims/litigation policies, practices and procedures.

• Assigns cases to outside vendors and counsel as necessary. Submits trial reports, contingent liability reports, reinsurance reports and other information to management as appropriate.

• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

• Identifies, develops and retains high potential associates who have the potential for or are ready to fill critical roles in the organization.

• Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Director.

Typical Skills and Experiences:

Education: Undergraduate degree or equivalent experience.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: Eight years of claims handling experience. Three years of preferred handling experience with complex personal lines property damage claims. Prior litigated claims handling preferred.

Knowledge, Abilities and Skills: Extensive knowledge of property damage claims, including claims workflow, processing, administrative policy, practices and procedures. Validated knowledge of insurance contracts, construction terminology and property damage. Ability to operate various claims systems and related software. Confirmed ability to meet customer needs and provide outstanding and relevant service by informing customers of the claims process and ensuring a positive customer experience. Strong analytical skills to make independent decisions and resolve issues in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Ability to coordinate defense counsel in the handling of cases involving serious and sometimes complex liability and damage issues from inception through trial. Validated verbal and written communication skills for use in presenting to policyholders, claimants, attorneys, physicians and all levels of management. Proven organizational skills to effectively establish work priorities in conformity with objectives and standards. Validated personal computer skill and the ability to operation claims and business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office or field claims environment. Able to make physical inspections of property loss sites; climb ladders, balance at various heights, stoop, and bend and/or crawl to inspect vehicles and structures. Able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT) and extended deployments. Extended and/or non-standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 09/06/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Manager, Claims National Catastrophe - Personal Lines : $84,000.00-$173,000.00The expected starting salary range for Manager, Claims National Catastrophe - Personal Lines : $93,000.00 - $139,000.00