If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory: This is a remote opportunity available to applicants across the United States.

The ideal candidate will have:

• 5 - 7 years of claims handling experience, specifically construction defect claims.
• Demonstrated knowledge of Commercial General Liability (CGL) policy and coverage interpretation.
• CPCU, AIC, or SCLA designations preferred.
• Demonstrated customer service expertise.
• The ability to juggle multiple competing priorities simultaneously.
• Strong written & verbal communication skills.
• The Nationwide Values at the forefront of their work.

(Internal use only) Compensation Band: F4

Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Specialist, you'll investigate, evaluate and resolve commercial and professional lines claims and lawsuits of a severe and complex nature, or from a specialty line or program of significant value to the organization. Some of these claims may include related litigation and complex coverage issues. You'll have opportunities to assist with coaching, training and mentoring team members. May act as a subject matter authority in a particular line of business or risk. To succeed, you'll need to build and maintain relationships with major customers or key business partners.

Job Description

Key Responsibilities:

• Resolves claims, of a complex and severe nature, in compliance with company quality standards. This may include such claims as arson, fraud, excess/umbrella, directors and officers, medical and legal malpractice, governmental liability, products and completed operations and premises bodily injury.

• Manages the work and performance of vendors to successfully resolve claims.

• Meets the expectations and requirements of internal and external customers.

• Assists in the development, coaching, training and mentoring of individual team members. May act as a subject matter authority in a particular line of business or risk.

• Responsible for creating and maintaining open and trusting working relationships with insureds to gather and share pertinent information.

• Evaluates claims promptly to identify and manage reserves according to company standards.

• Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claim function and policy changes and modifications. This may require attending various seminars and training sessions.

Performs other responsibilities as assigned.

Reporting Relationships: Reports to E&S/Specialty Claims Manager, E&S/Specialty Senior Claims Manager

Typical Skills and Experiences:

Education: College degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Completion of insurance courses such as IIA, AEI, or CPCU preferred.

Experience: Five years claims handling experience or comparable work experience preferred. Prior experience in directing defense counsel preferred. Prior experience with complex coverage issues and reinsurance reporting required. Prior multi-jurisdictional, E&S or other specialty lines experience preferred. Specific experience in a particular line of business may be required by the hiring business unit.

Knowledge, Abilities and Skills: Specific knowledge in a particular line of business and/or additional education may be required by the hiring business unit. Familiarity with various types of insurance policies preferred. Knowledge of the processes of the independent adjusters and attorneys in order to manage claims and assist in litigation management.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Travel as necessary.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 10/17/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.#claimsSmoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Claims Specialist III, Casualty - E&S/Specialty : $75,000.00-$155,500.00The expected starting salary range for Claims Specialist III, Casualty - E&S/Specialty : $83,500.00 - $125,500.00