Sr Engineer, Software Engineer - Life New Business Production Support
Nationwide
Role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona and current remote associates will also be considered.
As a member of Production Support on the Wing Walkers line, you will research, implement, and manage applications. Identifying areas for modification and correction in existing applications and subsequently developing these modifications.
Communication is key for this role as you will be interfacing with both IT and Business partners. You will focus on a blend of skills enabling efficient researching and resolution of issues that allows applications to function properly and support continuous deployment all improving speed to delivery for our business partners. Off hours support will be required of this role as there will be on call rotation and potentially implementation deployment responsibilities.
Key Responsibilities:
Immediate Resolution Support for P0 Incidents (On Call).
Resolution/Mitigation Support for Incidents (P1-P4).
Example: Action needed by IT team on policy for user to be able to continue processing.
Participate and provide information/analysis for RCA activities related to incidents.
Resolution/Mitigation Support for Tasks (aka Walk Ups).
Example: Unknown error occurred and a work around was possible, business wants to understand what happened so a defect can be written if applicable.
Plan, Coordinate, Facilitate & Validate DR activities.
Validation Support for Infrastructure Release activities. Including but not limited to Releases & Patching.
Plan, Coordinate, Facilitate & Validate production implementations.
Resolution/Mitigation Support for Problem Tasks (PTASK).
Support for Information Risk Management (IRM) & Audit activity.
Support for Infrastructure activity. Including (but not limited to) Upgrades, Tool Migrations and Technical Detail Verification.
Request Maintain and Support ID & Access Management.
Develop, Maintain and Support application monitoring. Tools including but not limited to Splunk, New Relic and FullStory.
Gain Knowledge & Understanding of Production Operations to Ensure Code Quality.
Participate and provide feedback in Implementation Planning, Design and Code Reviews.
Resolution/Mitigation Support for Universal Automation Center and Batch Jobs.
Run Reports Per Business Request.
Production Mitigation/Clean Up – provide production support when an issue cannot be resolved in a timely manner and requires manual intervention/action.
Support Configuration Management activity. Including (but not limited to) Data Verification, Data Updates, and Code Migration.
May perform other responsibilities as assigned.
Technical Skills Required:
Programming Languages – Java, SQL
Nice to Have - Angular JS, Informatica, Python
Tools – Microsoft Teams, Jira, ServiceNow, Microsoft Suite (Word, Excel, etc.)
Development Tools - GitHub, Apigee for APIs, New Relic, Splunk, Jenkins, Harness, Urbancode Deploy, AWS, Rancher, Azure, Postman, SoapUI, Eclipse
Soft Skills Required:
General Communication – Written & Verbal
Technical Liaison Communication – Ability to communicate technical issues to non-technical people
Problem Solving – Ability to assess proactively and independently, breakdown, and resolve problems
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Compensation Grade: E5
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!As a Senior Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.
Job Description
Key Responsibilities:
Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Uses DevSecOps practices, tooling and techniques.
Drives continuous improvement and learning through ongoing training, practice and innovation.
Manages project priorities, deadlines and deliverables proactively.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to a Technology Manager/Director.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
Experience: Two or more years of analysis and technology experience.
Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 04/11/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Sr Engineer, Software Engineer : $67,000.00-$138,500.00The expected starting salary range for Sr Engineer, Software Engineer : $74,500.00 - $111,500.00