Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The leader of the Technology and Application Support (TAS) team within NF Shared Business Solutions directs a team that enables business operations through technology, onboarding coordination, and business-application support for partners across Annuity, Life, Retirement Solutions, and other back-office organizations. The team partners with business leaders, trainers, and IT to shape and support the technology experience for associates and contractors—from equipment and access setup to the use of specialized business applications—aligning solutions to evolving business needs. The team delivers high-touch support that absorbs technology change so NF associates can focus on serving clients rather than troubleshooting tools.

Internal Note: Compensation Grade G3

Job Description Summary

We have the enviable position of being able to see and work with all of Nationwide Financial (NF), supporting the business from a holistic viewpoint and driving it forward. If you have confidence, the ability to make connections with people and use data to prioritize and make decisions, we want to know more about you!

As a Manager, you’ll be responsible for living and leading the shared objectives that stretch across Business Support Services (BSS) that aid our business partners in achieving their desired outcomes. You’ll help lead the technology strategy while ensuring alignment across the team and the broader BSS organization. Additionally, you’ll be responsible for successfully managing and leading a team of Business Technology Solutions (BTS) professionals to drive efficiencies across NF. You will be accountable for leading technology solutions in partnership with our Nationwide Technology Partners.

Job Description

Key Responsibilities:

• Directs all activities and functions related to gathering, analyzing and interpreting sales, service and productivity management data in support of business and customer objectives.

• Develops team strategy in support of the shared efforts of the organization. Oversees and supports all facets of projects. May also lead/perform Project Management functions for projects and may have accountability as a BSS Service owner.

• Leads team responsible for business technology infrastructure to support business needs. Monitors benchmarks for accuracy and quality.

• Presents meaningful recommendations, presentations, reports and documents to assist with understanding and applying data and leads team to leverage/implement technology to enable solving business issues.

• Manages the working relationship with business partners by identifying solutions managed within team.

• Participates and may lead Request for Proposal processes and/or Proof of Concept and/or Proof of Technology while identifying return on investment opportunities.

• Collaborates with Nationwide Technology Partners to drive technology and innovation.

• Accountable for all aspects of associate management including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.

• Represents BTS Director in meetings, when necessary.

• Leads and/or participates in Service level Operating Committees.

• Collaborates with multiple internal partners, customer and vendor relationships.

May perform other duties as assigned.

Reporting Relationships: Reports to Director and has direct reports.

Typical Skills and Experiences:

Education: Undergraduate studies with post graduate studies preferred in Business administration, Computer science or related field.

Experience: Typically, eight or more years’ experience in data/process/database research, analysis support and problem solving.

Knowledge, Abilities and Skills: Demonstrated knowledge and ability to lead large sophisticated technology projects and ability to understand and navigate organizational structures, roles, responsibilities, governance, staffing and sourcing. Demonstrated ability to align business technology vision/strategy to support organization-wide change. Proven experience leading others either formally or informally. Solid knowledge of business processes and of project management concept and techniques. Detailed understanding of new technologies and developments in the business technology capacities. Must have the ability to develop and apply innovative technology solutions to business problems and opportunities to meet business goals. Demonstrated ability to connect and effectively communicate to senior management. Must have the ability to lead effectively in an environment of change and ambiguity. Must possess strong verbal and written communication skills to interact with all levels within the company as well as external parties. Ability to identify and evaluate problems as well as resolve and execute an appropriate course of action. Demonstrated ability to prioritize work and handle multiple deliverables concurrently. Ability to excel in a fast-paced atmosphere, and ability to adapt to a constantly evolving environment.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Work outside of standard business hours may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

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Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Manager, Business Technology Solutions : $97,000.00-$180,000.00The expected starting salary range for Manager, Business Technology Solutions : $97,000.00 - $145,000.00