If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Contact Center Shared Technology team in Claims and Shared Services is looking for an experienced technical expert who will be responsible for supporting the availability and performance of our Genesys Cloud and other Contact Center facing systems. This is an exciting opportunity to join an amazing high performing team at Nationwide IT with flexible work options including remote. You will play a key role in supporting innovative solutions to help deliver exceptional customer experience.

As part of this team, you will be responsible for:

• Proactively monitoring the user experience, responding to production incidents, participating in postmortems and working in conjunction with build lines to prevent recurrence of known problems.
• Help diagnose availability, latency and performance issues. Collaborate with build teams for improvements in code and configuration to achieve service level objectives more efficiently.
• Support Nationwide services in production as part of an on-call rotation.
• Work to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management.

Ideal candidate should have the following:

• Technical expertise with Genesys Cloud platform and capabilities
• Experience in developing and driving monitoring strategies for applications
• Experience in outage support and troubleshooting for production critical systems
• Ability to work in a fast-paced team environment
• Strong collaboration and communication skills
• Adaptable

Experience in a variety of technologies including:

• Genesys Cloud
• Contact Center Technologies
• SQL
• Splunk
• Nationwide Monitoring tools
• Python
• Linux

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Senior Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Uses DevSecOps practices, tooling and techniques.

• Drives continuous improvement and learning through ongoing training, practice and innovation.

• Manages project priorities, deadlines and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience: Two or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Sr Engineer, Software Engineer : $76,000.00-$143,000.00The expected starting salary range for Sr Engineer, Software Engineer : $76,000.00 - $115,000.00