Director, Delivery Leader
Nationwide
This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Mondays & Tuesdays.
Why this role matters
Nationwide’s Commercial Lines businesses are transforming how we underwrite, serve, and partner with customers and agents. Our Commercial Lines technology organization is at the center of that change – modern platforms, AI‑enabled experiences, and retiring legacy technology.
We need a Delivery Leader who can turn strategy into reality: aligning teams and vendors, managing risk and dependencies, and ensuring we deliver high‑quality outcomes predictably and at scale.
In this role you will be the end‑to‑end owner of technology delivery for Small Commercial, Middle Market, and Commercial Farm. This includes highly visible and multiyear business transformational projects that will streamline the agent experience and underwriting processes.
You will:
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Own delivery of business outcomes
Be accountable for delivering against the business case – benefits, savings, customer and associate experience, and risk reduction.
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Lead the delivery lifecycle
Drive the transition of work from plan to build – including build, testing, release and follow-on stabilization.
Coordinate work across multiple agile lines, shared platforms, and vendors, managing dependencies and trade‑offs.
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Plan and manage the portfolio
Partner with Technology planning, architecture, and business leaders to translate strategy and intake into a sequenced, realistic delivery plan.
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Run disciplined execution
Lead all aspects of delivery health – scope, schedule, cost, risks, issues, and change control.
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Represent CLS with partners and vendors
Act as the primary technology delivery contact for your Commercial Lines business partners – a trusted advisor who can explain options, trade‑offs, and impacts.
Manage statements of work and hold vendors and integrators to delivery, quality, and financial commitments.
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Drive metrics and continuous improvement
Establish and track KPIs for delivery (throughput, quality, predictability, incident trends) and value realization against the business case.
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Lead and develop teams
Provide clear direction and coaching to product owners, tech leads, and shared teams delivering for your area.
Foster a culture that blends high accountability, healthy challenge, and “On Your Side” values for associates and partners.
#LI-AC1
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!As a Delivery Leader you’ll be responsible for delivering value and outcomes. Delivery leaders are expected to have an end-to-end vantage point on delivery, manage dependencies, remove blockers, engage partners, manage financials, maximize vendor relationships, and enable an iterative delivery of value. You will need to keep pace with software delivery and organizational change methods and tools. Delivery leaders should also understand relevant Financial and Agile/Lean/DevOps tools and techniques.
Job Description
Key Responsibilities:
Responsible for the End to End management of associates including but not limited to performance management, salary planning, training, development, workforce planning, hiring, and disciplinary actions; and attracts, hires, engages and develops the team through impactful recruitment, coaching and feedback.
Accountable for the delivery of expected business outcomes, realization of benefits as outlined in the business case, drives incremental value, drives incremental planning, and drives dependency scope definition.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Responsible for the communication, critical issue, visibility, change management guidance to deliver business outcomes.
Managers the facilitation of contract negotiations, statement of work development and ensures our vendors are making expected progress.
Drives the prioritization of work, handles complex issues/risks, governs dependencies.
Leads all aspects of the delivery of status/health reports to drive value delivery tracking (ex: KPIs), optimizes the flow of value and ensures demand/capacity is managed.
Manages and consults on complex and/or project/product financials.
Serves as the top professional/coach to others around delivering business outcomes, benefit realization, agile delivery, and Lean.
Active profession participant through communities of practice, industry involvement and/or standards organizations.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Executive Delivery Leader or Business Solution Area Executive; responsible for 4-8 directs and in-directs.
Typical Skills and Experiences:
Education: Undergraduate studies (bachelor’s degree preferred) in management information systems, engineering, math, computer science, data analytics or comparable experience and education strongly preferred.
License/Certification/Designation: Technology certifications or PMI, SAFE, Agile or Lean designations are encouraged.
Experience: Ten or more years of experience in technology or related field. Five years demonstrated proficiency in delivering outcomes/projects. Three to five years of management experience is preferred. Awareness of new technologies and/or industry trends.
Knowledge, Abilities and Skills: Ability to make decisions and recommendations. Aptitude to influence, establish relationships and set priorities. Excellent verbal and written communication skills to interact with all levels of associates, senior management and/or vendors. Insurance/financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Director, Delivery Leader : $149,000.00-$262,000.00The expected starting salary range for Director, Delivery Leader : $149,000.00 - $223,000.00