If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Successful candidates will bring a balance of hands-on technical configuration experience and strong business partnership skills. This role is focused on doing the work—configuring workflows, mapping processes, and translating requirements into scalable system solutions.

Key qualifications include:

• Hands-on experience configuring business processes and workflows using automation platforms such as SS&C AWD (Chorus) or similar tools.

• Strong ability to gather, analyze, and document business requirements and translate them into effective system configurations and process maps.

• Working knowledge of APIs, web services, and data mapping concepts to support integrations across enterprise systems.

• Proficiency in SQL (or similar query languages) for data validation, reporting, and troubleshooting configuration or workflow issues.

• Experience with enterprise software configuration and basic system administration, including promoting changes across development, test, and production environments and using version control concepts.

• Understanding of Property & Casualty (P&C) insurance operations—particularly claims, underwriting, and policy servicing—with the ability to align technical solutions to real-world workflows.

• Ability to partner closely with business stakeholders, lead requirement discussions, and ensure technical solutions meet operational needs.

• Analytical mindset with the ability to troubleshoot configuration issues, identify root causes, and recommend scalable, long-term improvements.

• Experience supporting process improvement efforts, including identifying automation opportunities and improving efficiency through configuration changes.

• Comfort working in Agile or product-oriented delivery environments, collaborating with cross-functional teams including business, IT, and product partners.

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work.

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.

• Consistently reviews KPIs that measure effectiveness of the product and journey with customers. Provide insights to Business Capability Manager on areas of opportunity and/or focus.

• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.

• Keeps up on the latest industry trends as well as customer needs and behaviors.

• Continually leverage technical skills and expertise and teach/train less experiences team members.

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives.

• Execute design and development on business configurable tools where applicable in support of operational partners.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director/AVP.

Typical Skills and Experiences:

Education: Bachelors degree in business, IT or related field with advanced degree preferred.

Experience: Typically, 5 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions. Experience executing in an agile environment, product-centric principles and managing mid-level initiatives.

Knowledge, Abilities and Skills: Sound knowledge of insurance industry, agile planning practices and customer design principles. Ability to analyze quantitative and qualitative information and summarize for consumption by all levels. Ability to develop recommendations and influence the strategic vision and multi-year roadmap. Strong business process design skills and ability to communicate findings in a clear and concise manner. Ability to work interpedently and manage intermediate to advanced tasks that span different subject matters. Strong oral and written communication skills are crucial.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not eligible (Exempt)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 04/02/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Specialist, Business Capability Team Analysis : $88,000.00-$164,000.00The expected starting salary range for Specialist, Business Capability Team Analysis : $88,000.00 - $132,000.00