Licensing Representative - NSI Licensing Support
Nationwide
The Licensing Representative will serve as a licensing subject matter expert (SME) and the primary point of contact between the NSI (Nationwide Specialty Insurance) team and NF Licensing, ensuring accurate, compliant, and timely execution of producer appointments and terminations across multiple systems.
Key Responsibilities
- Act as the licensing subject matter expert for appointment and termination processes, providing guidance to NSI and related stakeholders on state regulations, internal policies, and system requirements.
- Serve as the primary liaison between NSI and NF Licensing, facilitating clear communication, issue resolution, and process alignment related to licensing appointments and terminations.
- Ensure appointments are executed in accordance with state insurance regulations, company policies, and carrier requirements.
- Accurately update licensing systems to reflect appointment status changes, terminations, reinstatements, and related record updates.
- Coordinate and reconcile appointment data across systems to ensure consistency, accuracy, and audit readiness.
- Communicate status updates, issues, and resolutions effectively with NSI and other internal stakeholders.
- Support periodic audits, reconciliations, and reporting related to appointments and terminations.
- Maintain detailed documentation to ensure traceability and compliance with regulatory and operational standards.
This position will be hired on a hybrid, SuccessFlex basis.
The hired associate must reside within 35 miles of the following location(s):
Ohio: 1000 Yard St, Grandview Heights, OH, 43212
Arizona: 18700 N Hayden Rd, Scottsdale, AZ, 85255
Work schedule: 2 days in office, 3 days remote
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Internal Compensation Grade: C3
Job Description Summary
Managing appointments and contracts with independent and channel partners is essential work at Nationwide. As the “front door” for agents, we enable them write business for our companies. We value associates who provide outstanding service, accurate and complete work and follow and challenge, when necessary, our processes. If you are always looking for improvement opportunities, can thrive in a constantly evolving environment that provide lots of exposure and ways to learn and grow, we want to know more about you!As a Representative, Licensing Technician you will be responsible for processing applications, registrations, contracting, appointment renewals and cancellations, and maintenance requests. We'll count on you to ensure we are adhering to state, federal, and internal compliance regulations.
Job Description
Key Responsibilities:
Reviews and processes applications, registrations, and/or appointments and maintenance requests consistent with approved standards and practices accurately and in a timely manner; and for multiple distribution channels.
Implements customary changes in insurance licensing requirements based on changes in laws, regulations, or company policies. Maintains and updates regulatory related information, files across multiple distribution channels.
Maintains databases and related background information and files for assigned states, operation, and/or distribution channel.
Receives incoming calls and requests from internal and external customers and responds in a manner that provides an outstanding customer experience. Advises and educates customers on the licensing requirements and registration process, furnishing materials, and submitting forms and fees to state department of insurance and/or other regulatory agencies.
Assists in reviewing, analyzing and interpreting licensing laws and regulations. Interacts with customers to resolve not in good order issues.
Serves as liaison between licensing and key internal and external customers in regards to license issues. Provides related customer service to internal and external departments to ensure that all applications are processed correctly and in a timely manner.
Meets standards of work set for the business unit, including quality assurance goals.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Manager/Supervisor.
Typical Skills and Experiences:
Education: High school diploma or comparable diploma required. Industry related coursework preferred.
License/Certification/Designation: Depending on business unit supported, may be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered.
Experience: Typically, 1 year of licensing or related industry experience in licensing, registration, or in a technical position with the SEC, IRS, state insurance department, or compliance.
Knowledge, Abilities and Skills: Developing knowledge of procedures related to license processing and regulatory requirements. Familiarity with licensing terminology. Ability to effectively operate a personal computer with related business and licensing software. Familiarity with Microsoft 365 applications. Oral and written communication skills for contact with agents, brokers, management, field sales and regulatory agencies. Ability to interpret and adhere to licensing regulations.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing Exceptions to the above minimum job requirements must be approved by: Business Unit AVP and AVP, HR
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Eligible (Non-exempt)
Working Conditions: Normal office environment. Travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Representative, Licensing : $46,345.00-$75,500.00The expected starting salary range for Representative, Licensing : $46,345.00 - $60,800.00