Supervisor, Underwriting - Commercial Lines (Middle Market)
Nationwide
People & HR, Operations
Remote
USD 79,500-119,500 / year
This opening can be filled in a remote/work-from-home (WFH) capacity or in one of our offices.
This Underwriting Supervisor will lead a team of approximately 10-12 Middle Market Senior Associate Underwriters. This team is focused on providing a high-level of support for our Middle Market Territory Managers and Underwriters, driving innovative solutions with speed, ease and efficiency in the Middle Market space.
This leadership position will require someone who can:
- Lead – energize others and share leadership
- Innovate – solve needs in ways people have not yet imagined
- Adapt – anticipate and embrace change
Qualified candidates must possess either Commercial Underwriting experience OR formal people leadership experience.
An existing familiarity with Nationwide’s commercial underwriting systems & platform(s) is highly preferred.
The following skills & expertise are helpful, though not required:
- Underwriting experience (Commercial preferred)
- Commercial Lines Middle Market specific experience
- Experience with the Sr Living, Specialty Care, and/or Human Services industry practice
- Leadership & Coaching competency or informal experience
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
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Job Description Summary
Success on our team requires a blend of customer service skill and analytical prowess. There’s no shying away from challenges here. Each account we work on is complex and interesting. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!As a Supervisor, you'll lead, guide and coordinate the work activities of the unit and may perform underwriting work similar to the team. We'll count on you to provide technical account expertise and research and develop underwriting projects as needed. In addition, you'll have opportunities to review and make decisions about larger, more complex and unusual business for insurance coverage.
Job Description
Supervises less experienced underwriters or underwriting support positions.
Accepts, negotiates and prices low, moderate and high exposure new, renewal and endorsement commercial business policies. Responsible for the development, coaching, training and mentoring of individual unit members.
Coordinates unit research efforts. Gathers information from multiple sources according to company guidelines, to ensure effective underwriting performance. May research issues in support of unit objectives and participate on committees or special projects.
Coordinates analysis within the unit. Reviews low to high hazard, individual risks for acceptability and handles those within authority, based on underwriting guidelines and standards. Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans.
Supervises, coordinates and provides leadership to unit. Ensures compliance to all time and service standards. Manages referral underwriting transactions and provides suggested decision or approach.
Ensures file handling quality and workflow efficiency. Manages larger, more complex work that requires working with and through others to meet overall project timelines and service objectives.
Assigns work, monitors, evaluates, recommends and implements based on established standards, specifications and methods. Provides file guidance and recommends resolution to complex issues. Assists manager in performing audits including corporate, underwriting, agency and self-audits. Reports results to management.
Underwrites new business, renewals and endorsements. Decisions at this level may require review of additional variables, using agency relationships, inspection reports and evaluation of more exceptions.
Manages associates, including performance, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement and disciplinary actions for direct, and possibly indirect, reports.
Provides technical expertise to underwriting associates, agents and external partners. Promotes and monitors agency utilization and consults regarding policy and practice, customer service issues, sales, claims and underwriting.
Communicates operational plans, direction and underwriting results to internal associates and external partners.
Strengthens relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the review and analysis of agency performance. Leads all aspects of and facilitates appropriate customer service levels. Follows up on and ensures accurate handling of advanced customer service requests.
Defines training needs in specific subjects and recommends the overall training program for the unit. Ensures implementation of training and development plans. Trains, develops and mentors team members.
May perform other responsibilities as assigned.
Reporting Relationships: : Reports to director. Direct reports: Typically, 8-12 underwriting associates
Typical Skills and Experiences:
Education: Bachelor's degree or equivalent work experience preferred.
License/Certification/Designation: Completion of INS, AU or similar designations with progress toward CIC and/or CPCU is preferred.
Experience: Typically, six years of experience in underwriting or related insurance experience preferred. Experience leading or working on complex projects and or task teams preferred. Leadership experience preferred.
Knowledge, Abilities and Skills: Commercial underwriting policy, practices and procedures. Rating plans and plan concepts. State and Federal insurance laws and regulations. Commercial insurance processing systems. Working knowledge of company operations and products. Sales, claims, service center and legal issues involving knowledge of commercial contracts. Knowledge of applicable processing systems and procedures; customer service philosophy and functions of the unit and corporate organizational structure. Verbal and written communication skills used to interact with all levels of internal and external contacts. Ability to analyze problem situations, make recommendations, and coordinate implementation/resolution activities. Ability to be flexible and adaptable to changing situations. Ability to supervise/lead, train and develop employees in all aspects of business activities. Must be able to operate personal computer and applicable business software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment. Occasional travel may be required to travel to client or meeting locations. Extended or non-standard work hours as required to meet business need.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 04/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Supervisor, Underwriting - Commercial Lines : $79,500.00-$148,500.00The expected starting salary range for Supervisor, Underwriting - Commercial Lines : $79,500.00 - $119,500.00