We are looking for Support Engineers with demonstrated abilities, passion, and desire to support a range of managed technology solutions for our customers. The ideal candidate will have both system administration and front-line customer service experience, with efficient and effective skills in documenting from request to resolution. Foundational Requirements- 3+ years of customer support, sales or technology experience- Exceptional interpersonal skills, with a focus on troubleshooting and resolving technical issues- Exceptional written and verbal communication skills- Ability to work well under pressure in a fast-paced environment- Strong analytical skills with the ability to multitask Primary Responsibilities- Front line triage and resolution of both user and server endpoint support needs- Support of common business software like Microsoft 365, Google Workplace- Monitoring and support of cloud infrastructure in AWS, Azure and GCP- Production and maintenance of technical documentation and support procedures- Document work via a proprietary ticketing system- Remote support of computer hardware, software, network and servers- Research issues to resolve technical problems- Work as a team to resolve customer issues Ideal Skills & Experience- Ticket management and workflow automation systems- Proficient in Mac, iOS, Android, Windows, Chrome OS and Linux OS environments- IT security and compliance frameworks (e.g. HIPAA, SOC2, GDPR, ISO, PCI)- On-premise and cloud IT infrastructure including network and server technologies- Experience implementing and/or supporting Device Management solutions- Strong knowledge and support of Backup and Anti-Virus solutions