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MPC Adjuster

Root Insurance

Root Insurance

United States · Remote
Posted on Thursday, November 9, 2023

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.


The Opportunity

As a MPC Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $52,900 - $60,900

How You Will Make an Impact

  • Delivers an industry-leading claim experience for all policyholders.

  • Consistently makes prompt and courteous contact with every claim customer.

  • Handle primarily MPC features, which are lower limits and higher volume.

  • Communicate with drivers, passengers, and/or witnesses to comprehend the accident and effectively manage the claim with injuries sustained. Document claim files for clear medical management from start to finish.

  • Utilize third party vendor to evaluate claims/bills, if in line with claim/jurisdiction issue payment for 1st party medical bills.

  • Interpret policy language and apply rules as required by jurisdiction.

  • Analysis of billing notes along with reported injuries and facts of loss.

  • Maintains and updates a diary/schedule for each claim in the adjuster’s inventory.

  • Responds to claim correspondence in a timely fashion with very high quality.

  • Provides input for continuous development of claims guidelines and best practices.

  • Recommends potential product developments and process improvements.

  • Interacts and communicates effectively with customers, peers, vendors and managers.

  • Sets and maintains a loss reserve for every claim in the adjuster's pending.

What You Will Need to Succeed

  • Successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for contact, issuing payments, responding to correspondence, and requesting authority from supervisor(s)

  • Ability to obtain additional insurance adjuster licenses within 3 months

  • Claims experience handling Medical Payments Coverage (MPC) and/or Personal Injury Protection (PIP)

  • Demonstrated high quality claim handling balanced with strong productivity

  • Understanding of liability and casualty principles

  • Aptitude to quickly learn and apply new concepts

  • Coachable and committed to professional growth

  • Viewed as a resource within team and functional area

  • High sense of professionalism while remaining empathetic

  • Familiarity with claims best practices required

  • Curious in nature

  • Great attention to detail

  • Ability to approach problems with an open mind


Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.