Material Damage Specialist/Trainer
CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.
We are looking for a Sr. Operations Analyst, Material Damage. As a Sr Operations Analyst - Material Damage, you’ll be asked to push the boundaries of what’s required and think critically to identify the learning needs of our customer facing teams and how to best align training, process, and quality assurance with our company values. By collaborating closely with adjusters, appraisers, leadership and other subject matter experts, you’ll make recommendations for solutions to develop the skills of our first line associates and iterate toward peak performance. You’ll be helping to build and enhance our training, process, and QA experience as this role is vital to Root’s success as we continue to grow and scale our operation. Our goal is to leverage technology, data, and a team of highly talented people to build a training experience recognized as # 1 in the industry.
Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.
Salary Range: $80,000 to $90,000
How You Will Make an Impact:
Facilitate entry-level training MD (APD, Total Loss, Salvage, Property, etc.) courses as assigned on topics for the claims organization. May include new-hire, refresher, or technical training, in addition to courses on required/mandated changes.
Work closely with our training team members and leaders to collaborate and decide optimal training for all our employees.
Develop working relationships with all subject matter experts to ensure current knowledge of systems / changes.
Interacts, communicates, and assists in leading trainees, peers, vendors, and managers with many initiatives.
Assists Operations Leadership with MD vendor management including but not limited to vendor audits, contract facilitation, and billing review/audit
Engages in learning opportunities to build knowledge of all training topics needed to move the organization forward.
Use various teaching methods to accommodate different learning styles.
Schedule appropriate training sessions.
Make revisions to existing training materials and begin creating new training materials on required topics
Prepare training materials such as LMS courses, videos, and presentations
Works hand-in-hand with the claims process organization and MD leadership acting as the lead subject matter expert on all process matters relating to material damage.
Handles various MD related claims process tasks up to but not limited: building/updating process guides, assisting with CAT handling/leadership, assisting with MCE’s/DOI inquiries, IA/TPA assistance or training, managing MD vendor relationships, and assisting with any ad-hoc projects that come about in the organization.
Works closely with our Claims Audit & MD Leadership teams to build out, update, and complete MD related QA as determined by senior management.
Works closely with MD Leadership to serve as SME updating the appraisal console (labor rates, state regulations, parts usage/guidelines, etc.)
What You Will Need to Succeed:
Bachelor’s degree or equivalent experience required
3+ years of claims handling, 3+ years of appraising, and prior training or teaching experience a plus
Ability to build collaborative working relationships
Ability to present effectively in-person or via video conference
Exceptional communication, presentation, and interpersonal skills.
High sense of professionalism while remaining empathetic
Ability to handle ambiguity and quickly adapts when changes occur
Great attention to detail
Ability to approach problems with an open mind
Excellent time management and organizational skills
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!
At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
Who we are
We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.
What draws people to Root
Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy—for assertive self-starters, the opportunities to contribute are limitless.
Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.
Collaboration—we encourage rich discussion and civil debate at every turn.
People—we are inspired by the collection of crazy-smart people around us.