Lead Product Manager, Policyholder Experience

Root Insurance

Root Insurance

United States · Remote
Posted on Saturday, June 22, 2024

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity

At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology in smartphones, we’re able to measure driving behavior to give our customers the prices they deserve.

We are seeking a Senior Product Manager to define the vision for our policyholder experience including payments, billing, policy management, and customer service. The Lead Product Manager, Policyholder Experience will partner with a team of engineers, data scientists, analysts, designers, and your peers on the product team to deliver creative solutions that allow Root to grow profitably and offer a better customer experience to the widest range of customers possible.

The ideal candidate will have a strong alignment with our product vision, an analytical mindset, an entrepreneurial drive to find product-market fit, and experience working cross-functionally to identify opportunities and deliver solutions that unlock customer value. This role requires strong written and verbal communication skills and the ability to lead effectively across functions. This position reports to the director of product and requires regular interactions with the executive leadership including our founder and CEO.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $144,000 - $176,000

How You Will Make an Impact

  • Partner with research and design to better understand customer needs for your strategic product area: policyholder experience and payments

  • Advocate for solving our customer needs throughout the product development process, if it doesn’t help them it doesn’t help us.

  • Work across product, operations, user experience design, analytics, and core engineering teams to identify the highest-leverage customer and business problems in and around your specific product area

  • Create, manage, and adapt the operating plan and product roadmap

  • Manage relationships with third party partners for payment processing and customer engagement strategies.

  • Lead a team of engineers to drive the full product lifecycle, spanning ideation, design, implementation, testing, and iteration

  • Maintain continuous discovery and evaluation of new ideas, insights, and feature candidates.

  • Write product requirement documentation (PRDs) that drive alignment between the business strategy and the engineering plans.

  • Cultivate a product area backlog with ruthless prioritization using product frameworks

  • Manage dependencies between product areas and find creative ways to bring products to market

  • Facilitate team delivery events using agile delivery practices

  • Understand the health of your product area with data and customer feedback.

What You Will Need to Succeed

  • 5+ years of product management experience; insurance experience a plus

  • Experience leveraging payments and billing systems in consumer applications

  • Excellent test and learn practices that drive measurable results for the business

  • Product domain expertise spanning the customer discovery, planning, and product development process; deep understanding of customer-centric product practices

  • Highly analytical; excel at leveraging customer research and analytics to drive product decisions; hands on experience using SQL and python recommended

  • Superior problem-solving skills with ability to think strategically and creatively

  • Detail-oriented; ability to multitask and prioritize projects while ensuring organizational alignment

  • Roll-up-the sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive for results in a fast-paced work environment

  • Exceptional leadership skills; naturally collaborative, excelling at influencing without direct authority

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.