The Opportunity

At Root, we’re on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all.

We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitment to research, experimentation, and disciplined data-driven decision making in order to build products our customers love. Analytics sits at the center of our vision.

Our Onboarding Experience team is responsible for ensuring that we provide an exceptional experience to new potential customers and returning users. The team strives to explain our product, gather customer information, and present our pricing as efficiently as possible. This group focuses on top of funnel customer interactions, customer education throughout the funnel, the quote experience, and our telematics product.

As a Manager of Analytics, you’ll lead a team of three analysts to conduct exploratory research, run AB tests, study the impacts of new business strategies, analyze the overall performance of our onboarding funnel, facilitate integrations with external distribution partners, and introduce new metrics and reporting to shape how we measure our business. You’ll work closely with leaders in Product, Data Science, Engineering, and Business Development to achieve operational excellence and ensure strong deliverables with actionable insights.

Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range: $120,000 - $135,000

How You Will Make an Impact

• Directly manage a team of three Analysts

• Lead team sprint planning; Responsible for prioritization of the teams backlog and delegation of work

• Work closely with analysts to conduct research, run experiments, and manage a suite of business intelligence frameworks and dashboards

• Identify process inefficiencies and/or organizational bottlenecks and leverage these opportunities to improve outcomes

• Work with direct reports and cross functional partners to identify, prioritize, and execute on new research and experimentation opportunities

• Identify opportunities to improve analytical methodologies to increase business outcomes

• Build strong relationships with cross functional partners to influence strategy and to ensure consistent alignment and awareness

• Coach and mentor individuals on the team to increase talent density and foster professional development and growth

• Responsible for activities related to hiring, onboarding, and terminations

What You Will Need to Succeed

• 5+ years of work experience in analytics (prior marketing, customer experience, or insurance experience preferred)

• 1+ years directly managing analytics teams

• Proficiency with SQL and BI software (Tableau, Mode, Power BI, etc.)

• Bachelor’s degree in Mathematics, Finance, Engineering, Computer Science, or another quantitative field

• Superior problem-solving skills with ability to think strategically and innovatively

• Exceptional written and oral communication; able to effectively collaborate with and present materials to VP and C-Suite levels

• Detail oriented; able to effectively multitask across multiple domains; consistently maintains rigorous documentation

• Exceptional leadership skills; able to effectively manage a team and influence cross functional partners

• Roll-up-the sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive results in a fast-paced work environment