CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

The Opportunity

As a First Party Medical Processor, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $45,840 - $50,000

What we're looking for:

• Customer service focused individual

• Ability to communicate professionally, both verbally and in writing

• Demonstrated high quality handling balanced with strong productivity

• Aptitude to quickly learn and apply new concepts

• Coachable and committed to professional growth

• Viewed as a resource within team and functional area

• High sense of professionalism while remaining empathetic

• Curious in nature

• Great attention to detail

• Ability to approach problems with an open mind

What you'll be doing:

• Delivers an industry-leading claim experience for all participants

• Consistently makes prompt and courteous contact with claim participants

• Handle a high volume of tasks to assist our Claims Adjusters. Tasks include: sending letters, contacting claim participants, managing vendor queues, searching unmatched medical bills for routing to claims, assisting with obtaining W-9’s and bills.

• Communicate with adjusters for updates on status of task requests to drive claims toward resolution

• Maintains and updates a diary/schedule for each claim as needed

• Responds to claim correspondence in a timely fashion with very high quality

• Provides input for continuous development of claims guidelines and best practices

• Recommends potential product developments and process improvements

• Interacts and communicates effectively with customers, peers, vendors and managers

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.