CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using the power of telematics, Root offers customers auto insurance based on how they drive, not based solely on their demographics. With its technology-forward products, Root is working to fundamentally change an industry for the better.

As the Senior Product Manager for Policy, Identity & Customer Servicing (PICs), you'll own critical customer touchpoints across the policyholder journey—from account management and identity controls to midterm changes, renewals, and service interactions. Your mission is to create intuitive, trust-building experiences that empower customers to manage their policies and deepen their relationship with Root.

This is a high-impact, high-visibility role. You'll need to thrive in ambiguity, drive strategic clarity, and balance both customer empathy and system complexity. You’ll partner cross-functionally with engineering, design, legal, operations, customer service, and marketing to define and deliver a compelling post-bind experience that increases loyalty and retention.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $123,000 - $153,000 (Bonus Eligible)

How You Will Make an Impact

• Define and drive the multi-year vision for policyholder experience, with a strong focus on retention, self-service, and customer empowerment

• Lead 2026 roadmap planning and 5-year strategic visioning for key experience areas, including endorsements, renewals, identity, and account services

• Translate complex regulatory, technical, and behavioral challenges into simple, scalable customer experiences

• Partner with research and design to uncover deep customer insights and pain points across diverse user journeys

• Shape product requirements that align Root’s strategic objectives with executional clarity for engineering

• Define and track metrics to evaluate success, inform priorities, and drive continuous improvement

• Champion agile best practices and ensure consistent delivery quality through active team leadership

• Serve as a voice of the customer and bring a strong product perspective to cross-functional forums

What You Will Need to Succeed

• 5+ years of product management experience; experience with customer retention and/or post-purchase experiences preferred

• Demonstrated success working in complex, highly regulated or operationally intensive environments

• Strong strategic thinking with a bias toward clarity, prioritization, and measurable outcomes

• Exceptional written and verbal communication skills; able to align stakeholders and simplify complexity

• High comfort level with ambiguous, evolving problem spaces and systems-level thinking

• Data fluency and experience using insights to shape product direction and iteration

• Strong collaboration skills and the ability to influence without formal authority

• A customer-obsessed mindset paired with a roll-up-your-sleeves attitude

• Experience with agile development methodologies and leading high-performing teams

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.