CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Complex Adjuster

As a Complex Adjuster, you will manage a caseload of intricate claims, where you’ll be responsible for investigating both coverage and liability. You will be expected to push the boundaries of what's required and think critically about our customers' needs and how those align with our product offerings. Our goal is to leverage technology, data, and a team of highly skilled individuals to build a claims experience recognized as the best in the industry.

Salary Range: $52,720.00-65000​

• August 25th Unlicensed start date

• September 1st Licensed start date

Responsibilities:

• Deliver an industry-leading claims experience for all policyholders and claimants

• Verify coverage and determine liability for a wide range of accident scenarios

• Consistently make prompt and courteous contact with all parties involved in a claim

• Utilize exceptional time management and organizational skills to proactively manage pending claims and associated tasks

• Respond to claim correspondence in a timely manner

• Obtain detailed accident statements from drivers, passengers, and witnesses

• Coordinate vehicle repairs and assist with rental reimbursement

• Contribute to the continuous development of claims guidelines and best practices

• Recommend potential product developments and process improvements

• Interact and communicate effectively with customers, peers, vendors, and managers

• Engage in learning opportunities to expand knowledge of personal lines claims, court decisions affecting the claims process, current claims guidelines, and policy changes and modifications

Qualifications:

• Bachelor’s degree or equivalent experience required

• Ability to obtain additional insurance licenses within 30 days

• 3-5 years of file ownership experience in handling insurance claims

• Proficient in reading and interpreting policy language

• Skilled in assessing and explaining liability decisions, including scenarios involving shared negligence

• Strong understanding of liability and casualty principles

• Professional demeanor with empathy

• Familiarity with claims best practices

• High attention to detail

• Open-minded approach to problem-solving

• Ability to maintain high-quality claim handling while ensuring strong productivity

• Quick learner with the ability to apply new concepts

• Coachable and committed to professional growth

• Experience managing complex personal auto claims to closure

• Recognized as a resource within the team and functional area

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.