Lead HR Business Partner, Tech



People & HR
United States · Remote
Posted on Saturday, March 25, 2023

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters can live and work anywhere in the U.S. We also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

You will be joining an organization with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture and the processes that will enable continued success for our employees and borrowers.

As the Lead HR Business Partner for our Tech teams (engineering, machine learning, product, design) you will be responsible for and lead the day-to-day HR support to a critical talent population working to help Upstart scale. From front line manager coaching, to Leadership team effectiveness, to performance cycles and cultural initiatives, you will partner closely with key members of the Upstart Tech leadership team to help them uplevel the function and the employee experience at Upstart. You will also be a key member of our growing People org, participating in or leading company-wide HR programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.

Position Location - This role is available in the following locations: Remote, USA

Time Zone Requirements - The leadership team you will support primarily operates on the West Coast time zone, however you will have many stakeholders working on EST and CST. Your hours can be flexible based on your location, schedule and preference.

Travel Requirements - This team has regular onsite collaboration sessions. These occur a maximum of 3 days per quarter primarily in the San Mateo office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

Coach and advisor: Advise and consult with Tech Leaders as they drive scale for Upstart. From org design, to talent development, to rewards and recognition, and high performance culture, act as a trusted thought partner and coach.

Manager support: Build relationships with managers in our Tech org to ensure their confidence and trust in the HR team; offer ideas and resources to help them thrive in their roles and careers at Upstart.

Employee relations: Engage with employees to understand their needs, help resolve their conflicts, and unblock their challenges enabling them to do their best work at Upstart.

Performance management: Partner with Tech Leaders to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.

Project and program support: Implement and support core HR programs, processes and initiatives such as performance management, diversity and inclusion, compensation, employee development, and succession planning.

Solve problems: Be an adaptable problem solver, liaising between the People team and the business to achieve the best outcomes for the organization. Leverage your experience and judgment to provide thoughtful and appropriate counsel based on the balance between long term and short term business needs.

What we’re looking for:

  • Minimum qualifications:
    • BA/BS degree required, additional HR certifications and degrees are a plus
    • 8+ years of human resources experience
    • 5+ years as an HR Business Partner supporting VP+ clients
    • 1+ years of people management experience
  • Preferred qualifications:
    • Experience working in the tech industry
    • Comfort in dealing with employee conflict, sensitive issues, and confidential information
    • Fantastic performance management and employee relations skills and experience
    • Exceptional communication skills and strong analytical aptitude - get ready to work with data and spreadsheets!
    • Ability to influence others when necessary and offer alternative, constructive suggestions in order to lead change
    • Strong project management skills and the ability to succeed in a fast paced environment
    • Experience building relationships with employees, managers, and other peers
    • A track record of strong work ethic, integrity, sound judgment, first-principled thinking and personal accountability

What you'll love:

  • Competitive Compensation (base + bonus & equity)

  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart

  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings

  • Employee Stock Purchase Plan (ESPP)

  • Life and disability insurance

  • Generous holiday, vacation, sick and safety leave

  • Supportive parental, family care, and military leave programs

  • Annual wellness, technology & ergonomic reimbursement programs

  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

  • Catered lunches + snacks & drinks when working in offices


At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within this range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The salary listed below for sales roles is On Target Earnings which includes both salary and commission, assuming 100% target achievement.

United States | Remote - Anticipated Base Salary Range
$144,500$200,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.