Affidavit Support Specialist



Customer Service
Columbus, OH, USA
Posted on Saturday, June 15, 2024

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Upstart is establishing a centralized Affidavit Support function, which will be a sub team within the Recovery Operations department. Affidavit Support Specialists will prepare, review, notarize, and otherwise process affidavits in accordance with contractual obligations and state regulations. This role requires the individual to have high attention to detail, keen judgment when analyzing and reviewing documents, and a strong analytical/strategic mindset. These roles will report to the Associate Operations Manager, Affidavit Support.

Position Location - This role is available in the following locations: Columbus, Ohio.

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This is an onsite position, Monday-Friday, based in our Columbus, Ohio office.

How you’ll make an impact:

  • Analyze requests for affidavits from third parties, prepare affidavits, ensure accuracy of information contained in systems and affidavits, and ultimately submit affidavits in accordance with procedures, contractual obligations, and state regulations.
  • Review work product generated by peers for completeness and accuracy.
  • Notarize affidavits and related documents.
  • Ensure the accuracy of information in Upstart systems and records.

What we’re looking for:

  • Minimum qualifications:
    • 1 year experience in an Operations role at a Financial Institution, Debt Buying corporation, or Legal Collections Law Firm.
    • 1 year experience conducting research and/or investigations at a Financial Institution.
    • Demonstrated ability to interpret requests, conduct research, and prepare findings.
    • Strong collaboration and communication skills.
    • Keen attention to detail and the ability to multitask effectively.
    • The ability to work independently and as part of a team in a fast-paced environment.
    • The ability to obtain and exercise an Ohio notary license. Applicants must secure the necessary Ohio Notary Commission within 60 days of commencing employment. Two attempts will be provided for passing the licensure examination.
  • Preferred qualifications:
    • Associates Degree or equivalent work experience.
    • Experience working cross functionally in a large, complex environment.
    • Prior experience supporting a legal function/department.
    • 2 or more years of investigative experience in the areas of disputes, complaints, and/or fraud.

What you'll love:

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices


This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

Columbus,OH - Anticipated Annualized Base Salary Range
$51,500$51,500 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com