Product Analyst Intern - Summer 2024



IT, Product
Boston, MA, USA · Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Tuesday, September 5, 2023

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

The Opportunity

Our summer internship program gives current students the chance to make an impact by contributing ideas and adding a fresh perspective to real client projects. And just to make sure you’re advancing in your craft, you’ll have plenty of opportunities to spend time with team members in your discipline to discuss the latest trends in tech, all while having a 1-on-1 mentor relationship with an experienced Product Architect.

As a Product Analyst Intern, you’ll play a central role in defining and delivering world-class products. The Product Analyst uncovers the “why” and works closely with engineering teams to successfully bring our partner’s visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or involvement in student organizations.

*This is a hybrid position. This role is open in four locations: Boston, MA, Charlottesville, VA, Columbus, OH, and Durham, NC.

Your Impact

  • Day-to-day work that will influence millions of users
  • You’ll have the opportunity to learn every day from requirements management leadership
  • Hands-on experience by working on real client work
  • You’ll help build amazing products people love
  • Participate in the delivery of large and complex software projects in a team-based environment
  • Work with clients to understand business needs and objectives
  • Collaborate with project team members to break down abstract client needs into precise product requirements
  • Help keep projects running smoothly by managing requirement backlogs
  • Write user stories, acceptance criteria, and technical tickets for the engineering team
  • Build a shared understanding of product requirements among the internal team
  • Work closely with product designers to build experiences that align with business goals and support the end-users’ needs

Your Background

  • You have plans to graduate in Fall/Winter 2024 or later
  • An understanding of the software development life-cycle (SDLC) and experience working on software development projects
  • Demonstrated ability to champion projects from beginning through implementation
  • Ability to communicate clearly and rally teams and individuals around a vision
  • Strong documentation and technical writing skills
  • Ability to build relationships and collaborate with a wide range of team members and stakeholders from different backgrounds
  • Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines
  • Ability to approach complex problems with a critical thinking and solutions-oriented mindset
  • You’re majoring in a technical concentration or have a strong interest in technology
  • An eye for detail and a desire to document everything
  • Applicants must be authorized to work permanently for any employer in the U.S. We are unable to sponsor employment visas at this time.

Bonus Points

  • Experience with client-services (working with clients)
  • You’re used to communicating with people of various technical backgrounds
  • An understanding of Agile development methods

P.S. Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. If you feel confident about a good amount of the bullet points above, we’ll ramp you up on the rest.

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

Our summer internship program is an opportunity for you to work on real client projects and make a real impact on our organization all while receiving one-on-one mentoring from our full-time team members. Not only that, but you’ll have snacks galore, and plenty of chances to socialize with your fellow interns — including fun outings during work hours. We’ll have you with us full time (think 40 hours a week for 10 weeks) and yes, it is definitely paid. Not a bad gig, right?

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.