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Technical Sales Manager - Data & AI

WillowTree

WillowTree

Software Engineering, IT, Sales & Business Development, Data Science
Boston, MA, USA · Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Wednesday, March 27, 2024

Who We Are

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA OR in a Work From Anywhere (Remote) for strongly qualified talent.

The Opportunity

As a Technical Sales Manager, you will be the first touch point for prospective clients looking to partner with WillowTree to achieve their Data & AI business goals. In partnership with our Business Development VPs on Fuel iX, our Gen AI Enterprise platform, and our Data & AI services team, you will ensure that all sales leads are vetted to better understand the client's needs and WillowTree’s potential to provide value.

You are the technical business leader responsible for identifying opportunities where WillowTree can innovate with clients, expertly steering these clients toward our SaaS offering or our professional services offering. This role will influence the Fuel iX roadmap, and help to drive revenue for our Data & AI services. You will contribute to and influence our GTM strategies and sales playbook for GenAI and Data & AI services, and drive customer and partner engagement by evangelizing our products virtually and by participating in industry events. This is a global role, with an emphasis on North America as we grow our practice.

Responsibilities

  • Introduce WillowTree's business, proposition, people, and capabilities to new client prospects via calls/meetings
  • Responsible for Fuel iX and Data & AI Services sales funnels (Fuel iX and Data & AI Services)
  • Responsible for initial sales calls and qualification of leads
  • Work with the account management team to nurture small deals into larger ones through the introduction of new products and features
  • Actively look for ways to improve upon and optimize WillowTree’s existing business development procedures, systems, and processes
  • Maintain awareness of AI industry best practices
  • Represent WillowTree at conferences and industry events

Competencies

  • 3+ years of software sales/business development experience in a cloud-native or digital product company
  • Experience with technical business development, sales, strategic partnerships, and program/product management
  • Strong grasp of complex technical problems
  • A solution-driven seller who can identify opportunities to bring value to a client’s most pressing needs
  • Industry experience with Artificial Intelligence, Machine Learning, or related technologies paired with an intellectual curiosity about the market and trends in the Data & AI space
  • Experience in describing and selling technical cloud services or software technology products
  • Detailed-oriented with a focus on prioritization

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.