Global Head of Talent Acquisition (US Applicants)



People & HR
Boston, MA, USA · Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Thursday, May 9, 2024

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility

Our Head of Talent Acquisition is an integral part of our Employee Experience Leadership Team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid three days a week capacity in any of our office locations (Boston, MA; Charlottesville, VA; Durham, NC; Columbus, OH; Vancouver, BC).

The Opportunity

The Head of Talent Acquisition is a pivotal leadership role designed to guide and evolve our global talent acquisition strategy, ensuring the attraction, engagement, and hiring of top talent globally. This role is central to our mission of driving growth through a high-performing, diverse workforce, and is directly responsible for enhancing our employer brand and expansion into new talent markets.

What you'll achieve

  • Strengthen Employer Branding: Develop and implement a strategic plan to level up our employer brand to attract top talent.
  • Global Talent Acquisition Strategy Execution: Successfully lead and manage recruitment efforts across North America and LATAM, including entering new markets, ensuring a consistent and effective hiring process that aligns with our global expansion goals.
  • Integration of DEI Principles: Seamlessly integrate diversity, equity, and inclusion principles throughout the recruitment process to foster an inclusive workplace culture and diversify our talent pipeline.
  • Innovation in Talent Acquisition: Introduce innovative recruitment solutions and technologies to solve novel problems, improving efficiency and effectiveness in hiring practices.
  • Management and Development of Talent Acquisition Team: Lead a team of approximately 20, directly managing 8, including individual contributors and managers, fostering a culture of growth, performance, and continuous improvement.


  • Global Leadership and Team Management: Demonstrated ability to lead and manage a diverse, global talent acquisition team, with experience in direct management of both individual contributors and functional managers.
  • Strategic Stakeholder Engagement: Strong competency in managing executive stakeholders, with the presence and assertiveness needed to manage expectations and say no when necessary.
  • Adaptability to Market and Organizational Dynamics: Exceptional ability to manage ambiguity and adapt to evolving needs through organizational changes, and market expansions.
  • Market Expansion Experience: Experience in evaluating global talent markets delivering accurate research and sound recommendations to the executive team
  • Innovative Problem-Solving: A forward-thinking approach to talent acquisition, willing to seek out and implement new solutions to enhance recruitment practices and outcomes.
  • DEI Integration: Commitment to integrating DEI throughout the recruitment process, enhancing the inclusivity and diversity of the organization.
  • Technical Proficiency: Experience with ATS and CRM systems, and proficiency in utilizing recruitment technologies and tools such as LinkedIn Recruiter, Gem, Greenhouse, ModernLoop, and Ashby, or the ability to quickly adapt to new technologies.
  • Employer Branding Expertise: Proven track record in building or significantly improving employer branding, particularly in situations following organizational challenges or reputational impacts.
  • Regulatory and Compliance Understanding: Knowledge of compliance requirements for recruiting within a public company, especially in the tech industry, with a global perspective.

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.