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VP, Engineering (AI Platforms)

WillowTree

WillowTree

Software Engineering, Data Science
Boston, MA, USA · Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Tuesday, June 11, 2024

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location and Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH OR in a Work From Anywhere (Remote within US) capacity with travel to clients and WillowTree offices expected.

The Opportunity

Join us as the VP of Engineering for Fuel iX and lead the development and expansion of the recently launched AI platform, Fuel iX (www.fuelix.ai). This role is pivotal in enhancing our cutting-edge AI engine, ensuring it remains at the forefront of GenAI technology, delivering flexibility, control, productivity, and trust to enterprises worldwide.

Responsibilities

  • Expand and scale the global Fuel iX engineering team by recruiting top-tier talent passionate about GenAI and its applications in improving customer experience
  • Orchestrate and manage multiple squads of engineers with multiple workflows to develop a collective set of products
  • Innovate and develop new features for the Fuel iX Core Platform
  • Launch innovative features and improvements to enhance flexibility, control, productivity, and trust for enterprises
  • Ensure successful product adoption and satisfaction by millions of customers’ corporate employees
  • Ensure scalability of the platform to accommodate millions of users and complex corporate environments and permissions, including end user support
  • Develop reporting and control capabilities to meet varied regulatory requirements by country/region
  • Launch SaaS products focused on supporting the Employee Experience (EX) and Customer Experience (CX)
  • Strengthen client relationships and solutions, driving measurable improvements in client satisfaction and operational efficiency
  • Foster a culture of technical excellence and continuous innovation within the team
  • Collaborate with executive and product leadership to align the product with market requirements and drive rapid adoption

Qualifications

  • Technical leadership in AI and machine learning technologies, with expertise in leading SaaS software development teams
  • Strategic vision for AI implementation, ability to apply GenAI across various enterprise applications
  • Deep understanding of large enterprise needs and comfort operating in a global corporation
  • Proficiency in business models, ROI modeling, security, and regulatory requirements
  • Proven capability in team building, talent development, and leading high-performing engineering teams
  • Demonstrated success in client-focused product development, collaborating closely with clients to meet their evolving needs
  • Proficiency in agile project management, adapting strategies and priorities to emerging technology trends and market demands
  • Commitment to diversity and inclusion, building and leading diverse teams
  • Dedication to fostering an inclusive culture that encourages varied perspectives and innovative ideas

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.