Director, Delivery Lead 2 FueliX



Boston, MA, USA · Charlottesville, VA, USA · Columbus, OH, USA · Durham, NC, USA
Posted on Tuesday, July 2, 2024

Director, Delivery Lead 2

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

Our Director, Delivery Lead 2 is an integral part of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence 2-3 days weekly (depending on the location) in a hybrid capacity out of one of our offices in Charlottesville (VA), Boston (MA), Durham (NC), or Columbus (OH).

The Opportunity

As a Director, Delivery Lead 2, you’ll partner with one of our Engineering Directors and Product Managers to lead a multidisciplinary project team on one or more of the Fuel iX product lines being delivered to market. This opportunity involves working closely with cutting-edge AI use cases to directly solve problems through AI and enable AI deployments within enterprises.

Fuel iX is an AI platform that helps enterprises manage and accelerate AI-fueled intelligent experiences (iX). This role is pivotal in enhancing and evolving our industry-leading AI engine, ensuring it delivers flexibility, control, productivity, and trust to enterprises worldwide.


  • Create, guide, and communicate the holistic project plans and goals to create alignment and overall program delivery success
  • Partner across teams to drive product development, own the creation of mission-critical products and deliver desired outcomes
  • Lean on your experience to provide effective decision-making on complex issues of scope, design, architecture, and process
  • Deliver timely and tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
  • Optimize processes and use of time for your team while focusing on key client activities
  • Be flexible and adaptive by applying appropriate project management frameworks that suit the customer and product


  • 7+ years of experience in software development
  • Experience leading large-scale custom software development projects, from discovery through UX design, implementation, and deployment
  • Demonstrated experience and confidence in managing software projects with complex scopes and executive partners
  • Experience facilitating working sessions with client stakeholder groups and internal teams
  • You've managed projects, provided feedback, and led a multidisciplinary team
  • Ability to clarify complex ideas and navigate ambiguity for your team

Bonus Points

  • Professional experience as a Project or Product Manager and Scrum Master from a technology or SaaS-based product company
  • Proven experience working with AI or machine learning-based products.
  • Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
  • Experience with B2E or Contact Center CX solutions is highly desirable.
  • Experience with cloud-based infrastructure and services.
  • Experience using or building developer platforms.

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

  • Healthcare benefits - Medical, Vision, Dental (We cover 100% of individual employee medical premiums)
  • Life & Disability Insurance
  • 401K matching
  • Flexible paid time off & paid company holidays
  • Parental Leave
  • Employee Share Purchase Plan
  • Employee Assistance Program (EAP)
  • And more!

Additional Compensation: This position will include Unit Appreciation Rights (UARs) as part of WillowTree’s Performance Incentive Program. A UAR gives you the opportunity to receive additional compensation based on WillowTree’s future revenue and gross margin performance.

*An individual's compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits across categories of race, ethnicity, and gender.

United States Hiring Range
$140,000$168,000 USD