About TELUS Digital Experience & WillowTree

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in North and Central America, Europe, Africa, and Asia, TELUS Digital + WillowTree empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: https://telusdigital.com/

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location & Flexibility

Our Senior Director of Digital Solutions Sales can be based remotely in the US.

The Opportunity

The Senior Director of Digital Solution Sales is a client-facing sales executive and leadership role requiring the ability to engage and consult with WillowTree and TELUS Digital prospects and customers at all levels in an organization including stakeholders from different lines of business, executives, finance, information technology, and sourcing. You will lead a team of Digital Solution Sales Executives. You will lead your team to engage with prospects to analyze their business, developing and executing upon sales pursuits that result in the sale of managed IT services and digital product services to resolve specific business needs

This role requires strong sales leadership and execution combined with a deep understanding of the IT Outsourcing and Digital Product services industry, competitive landscape, and our target customers’ industries and businesses. A successful candidate will balance the need to meet aggressive sales targets with a best-in-class client experience and WillowTree + TELUS Digital’s ability to execute profitably by collaborating effectively with stakeholders across broader sales, marketing, and operations.

You will be responsible for winning new business, generating workstreams, and maximizing revenue through direct selling of WillowTree and TELUS Digital services to prospects and customers. You are responsible for representing and selling WillowTree and TELUS Digital Solution’s portfolios of services such as Analytics, AI & Automation (including GenAI); Application Services (development, systems integration, testing, and sustainment); Contact Center as a Service and Customer Experience Management Technology Services; Hybrid Cloud Services; and Digital Workplace Services.

Responsibilities

• “Leading the Charge” by coaching and mentoring and team that develops and executes sales pursuits for WillowTree and TELUS Digital Solutions. Developing opportunities from zero to close, through the cycle from initial discovery to solution scoping and development, proposal development, negotiation, and contracting.
• Manage and grow the WillowTree and TELUS Digital Solutions business and deliver on our profitable revenue growth strategic plan
• Developing your team’s ability to creatively source access to key target clients and prospects through networking, referrals, events, marketing collaborations, outbound prospecting, ecosystem, and creative ideas
• Using insight-based selling techniques by identifying challenges within prospective target client customer operations and business models to gain access to key stakeholders for deeper discussions on how TELUS Digital can solve the problems
• Identifying, building, and developing a network of key business stakeholders, decision-makers, and influencers in target and existing markets
• Developing lasting and valued business relationships with clients and industry influencers.
• Preparing business cases, proposals, presentations, quotations, contracts, and supporting documentation as required
• Handling and forwarding technical and operations questions or issues that may arise during a sales pursuit, and managing appropriate customer expectations throughout the sales cycle, ensuring WillowTree and TELUS Digital’s role as a trusted advisor
• Maintaining high levels of knowledge and expertise regarding our customers, their industries, outsourcing, managed services, digital transformation, and information technology
• Our clients range from start-ups to scale-ups and larger mature innovators and you will seamlessly adapt to the distinct needs and solutions required and the variation of buying processes at each stage of maturity.
• You will be selling multi-year IT outsourcing and IT services agreements, sometimes in conjunction with a Customer Experience Management (BPO) sales motion or to an existing BPO client, which allows our clients to prosper.

Competencies

• 10+ years of Hunter / Sales and sales leadership experience; 5+ years of experience building an effective sales team
• Proven track record of selling and closing digital product services along with IT Outsourcing and IT Services programs demonstrated through performance against a sales quota
• Experienced in developing, leading, and influencing C-Level discussions with target clients
• Resourceful ability to access target client organizations both domestically and globally to build relationships
• Curiosity to uncover the challenges being faced by target clients and a problem-solving ability to develop a solution in real-time
• Commercially astute with an intuitive understanding of the stage of a prospect’s decision-making process and the steps necessary to move them through their decision-making process
• Advanced knowledge of business drivers, risks, benefits of outsourcing, outsourcing services marketplace, trends, and standards, IT solutions service elements and components required to deliver IT services, IT sourcing approaches

Bonus Points

• Engineering or computer science degree and/or background
• Master’s degree in Business Administration

TELUS Digital Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.